PH_Quality Assurance Analyst
PH_Quality Assurance Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
* Define/Create/Update together with the TS management team quality standards for internal (CWT) and external customers to improve the Service Quality and achieve objectives
* Conduct Quality Monitoring audits using a standardized audit form and following a process flow
* Provide feedback to improve performance and assist in developing training programs
* Create and define a weekly and/or monthly reporting of audit results and provide recommendations on improvement opportunities.
* Work with other internal teams to define quality metrics
* Gain exposure to some of the complex tasks within the job function (Eg. Call taking hours GDS familiarity client policy basic fares etc.)
Participate in regular internal or external calibration sessions to ensure all QM assessors across the region are closely aligned and calibrated
*
* Fluent in English written and oral Multi-lingual is a plus
* At least one GDS environment knowledge
* Knowledgeable with MS Office
* Strong Presentation skills
* Management report preparation
* Excellent organizational and analytical ability for process mapping and thinking out-of-the-box for new and better ways of doing business
* Demonstrate pro-active and can do solution driven approach
* Display initiative and ownership
* Capable of making sound judgments
Rigorous well organized and self-motivated
Required Experience:
IC
Employment Type
Full Time
