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About Asteron Life
Asteron Life has been supporting New Zealanders for nearly 150 years. We are here tohelp customersbuild bright futures and protect what matters most. We offer a range of personal business and employee insurance products that can help our customers through just about anything life throws at you.
We work with our financial advisers who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest and our strategic partners who provide tools and information so customers can assess their needs and find the cover thats best suited to them.
We value diverse backgrounds and perspectives foster an inclusive collaborative and flexible working environment that will support your professional growth and reward your contribution.
The Opportunity
Join Our Customer-Focused Team 12-Month Fixed Term Contracts Available
Are you a confident communicator with a passion for delivering exceptional customer service Were seeking two enthusiastic and detail-oriented individuals to join our Key Relationships and New Business Team on a 12-month fixed-term basis as a New Business this dynamic role youll be the voice of our organisation - engaging with customers and financial advisers over the phone and in writing to ensure timely accurate and high-quality service across new business processing and policy updates.
Youll be responsible for managing end-to-end policy administration liaising with internal and external stakeholders and proactively resolving queries with professionalism and care. Your ability to build rapport manage multiple priorities and contribute to continuous improvement initiatives will be key to your success. Experience in life insurance or a high-volume contact centre environment is highly desirable along with a strong understanding of compliance and a commitment to maintaining confidentiality.
If you thrive in a collaborative team environment enjoy problem-solving and take pride in delivering outstanding customer experiences wed love to hear from you. Apply now to be part of a team that values initiative supports development and is committed to excellence in every customer interaction.
In return we offer a hybrid working environment that balances flexibility and collaboration fostering a fun and supportive team culture. Youll receive comprehensive onsite training during the first three months to set you up for success afterwards we work 50% in office per fortnight. Join us and be part of a supportive and driven team dedicated to making a positive impact. Apply today and take the next step in your career!
Your Story
We have adopted agile ways of working providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:
Life Insurance experience highly desirable
Comfortable handling high volumes of phone interactions with clarity and confidence
Computer skills to a competent level Microsoft Word Microsoft Excel Outlook
Strong customer service skills and ownership mindset
Administration skills
Organisation and time management skills
Written and verbal communication skills
Numerical skills
High standard of accuracy (an eye for detail)
Team player and strong interpersonal skills
Why Join Us
At Asteron Life we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Discretionary bonus scheme
Career pathways including local and global mobility opportunities.
Leading Learning Platforms and support in professional development
Medical Plan and Wellbeing Programs
Life Income Protection and Trauma Cover.
Accessibility and Checks
Before commencing employment in this role you will need to provide two references full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .
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Contract
Full-Time