Team Lead Billing & Disputes

Your Tasks

We are looking for a Team Lead Billing & Disputes joining our Procurement Controlling team in Rotterdam. The team is an agile and flexible team focused on delivering solutions and making impact. Youll be part of a high-energy collaborative environment that values fun and this job we offer opportunities to develop take on new responsibilities and grow with us. We dont just work we celebrate our wins and support each other through challenges. So if this sounds appealing to you please read below!

As a Team Lead Billing & Disputes youll be a vital part of an agile and supportive team. Your key responsibilities will include:

• Lead coach and support the Billing & Disputes team to deliver on operational KPIs and SLAs.
• Plan and allocate daily workload to ensure timely completion of tasks and smooth operations.
• Monitor performance provide feedback and conduct regular team check-ins to maintain engagement and accountability.
• Train the Bonus Controlling team on billing and disputes processes. Facilitate knowledge transfer from the Billing & Disputes team to Bonus Controlling to ensure end-to-end understanding of processes. Identify skill gaps and organize targeted training sessions to uplift team capabilities.
• Review existing processes and identify opportunities for efficiency automation and error reduction. Create and maintain detailed process documentation and SOPs. Implement best practices to strengthen compliance internal controls and audit readiness.
• Build and maintain strong working relationships with suppliers Category Managers and other internal stakeholders. Act as escalation point for complex disputes and ensure timely constructive resolution. Collaborate cross-functionally to prevent recurring disputes through proactive communication and improved processes.
• Oversee preparation and delivery of regular operational reports on POs invoicing status and disputes. Provide senior management with actionable insights and recommendations to improve financial outcomes. Track team performance metrics and operational trends to inform decision-making.
• Operational Responsibilities (Hands-on as needed): support in high-priority invoicing PO collections and dispute resolution activities during peak workload or escalations. Ensure accuracy and timeliness in all operational deliverables.

Your Profile

We believe in attitude and mindset just as much as experience. To thrive in this role youll bring:

• Proven experience in a team leadership role within finance billing disputes or collections preferably in retail or FMCG.
• Strong knowledge of invoicing PO management collections and dispute resolution processes.
• Demonstrated ability to drive process improvements and manage change in a fast-paced environment.
• Proficiency in ERP systems (SAP).
• Strong analytical problem-solving and decision-making skills.
• Excellent communication negotiation and stakeholder management abilities.
• High attention to detail accuracy and compliance with internal controls.
• Focused on achieving operational KPIs and improving performance.
• Capable of guiding teams through change and fostering a positive inclusive accountable culture leading by example.

About Us

For us Lets Go! is not just a slogan it is an attitude. We love technology and we want to excite. We have fun and want to inspire. We are number one in Benelux and Europe. We influence how people experience and use technology. We make the difference and are there for our customers through all channels. Together with our 50.000 employees across Europe we create the shopping experience of the future.

Our best solutions arise when diverse perspectives come together.Diversityis key to achieving our vision of becoming the Experience Champion in Consumer Electronics. We value diversitypromote equal opportunities andfoster inclusionjoin our team!

Additional Benefits

Job Infos

Location:Rotterdam

Media Markt Hoofdkantoor

Department:HQ - Finance Accounting & Tax

Entrylevel:Professional Level

Type of Employement:Full Time/Part Time

Working Hours:32-40

Persona:Job Requisition HQ Manager

Recruiter:Micha Lekawael

Recruiter:Micha Lekawael