Technology Operation Support Specialist
Technology Operation Support Specialist
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Job Description
We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
Beyond ONE
We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others think about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
About the Role
As a Technology Operations Support Specialist you are the first line of defense and the steady hand ensuring stability in our day-to-day operations. Youre responsible for receiving triaging and coordinating the resolution of incoming issues and requests from both internal and external stakeholders. Your work ensures we meet service expectations resolve incidents promptly and continuously improve our operational delivery.
Youll work closely with engineering vendors and program management to ensure seamless coordination across our MVNO platforms and core systems.
What Youll Do
Operations & Incident Management
- Serve as the primary contact point for incoming technical requests and incidents.
- Assess prioritize and route issues to the appropriate engineering or vendor teams.
- Coordinate escalations with internal stakeholders such as Customer Support Commercial and Product teams.
- Collaborate directly with external technology partners and vendors to ensure timely resolution of incidents.
- Work closely with the host Mobile Network Operator (MNO) to escalate and resolve interconnect and service-related issues.
- Monitor ticket queues (internal/external) ensuring timely updates and SLA compliance.
- Escalate and follow up on unresolved or high-impact issues per the defined escalation matrix.
- Maintain clear documentation for incidents workarounds and final resolutions.
Service Management & Reporting
- Ensure proper categorization logging and tracking of support requests.
- Collaborate with Developemnt and Engineering teams to validate root causes and define permanent solutions.
- Assist in building internal knowledge bases and playbooks for known issues and recovery procedures.
- Generate periodic reports on incident volumes SLA breaches and trends to support continuous improvement.
Change Coordination & Communication
- Support the coordination of planned changes ensuring readiness of support mechanisms and clear stakeholder communication.
- Provide impact assessments and validations during deployment windows.
- Communicate known issues outages and service interruptions to relevant teams and stakeholders.
What Youll Need
Experience & Skills
- 24 years of experience in technical support NOC or telecom operations.
- Familiarity with telecom core systems (e.g. OSS/BSS DPI signaling provisioning mediation).
- Experience working with internal teams such as customer support commercial and product.
- Confidence in managing escalations and collaborating with external technology vendors and host MNOs.
- Basic understanding of IP networks system monitoring and cloud environments (AWS preferred).
- Strong analytical and communication skills with a proactive and detail-oriented approach.
- Experience with ticketing tools (e.g. Jira ServiceNow) and incident management workflows.
Languages
- Proficiency in English and Spanish is required.
Education
- Bachelors degree in Telecommunications Computer Science Information Systems or equivalent experience.
Why Join Us
Youll join our regional technology operation team shaping the way telecom services are delivered across Latin America. Youll gain exposure to cutting-edge systems cross-functional collaboration and the opportunity to grow your skills while making a real impact. Youll also be part of an international working environment collaborating with global teams and gaining experience in a diverse multicultural setting.
What we offer:
- Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
- Hybrid work environment - flexibility to work from home 2 days a week.
- Healthcare and other local benefits offered in market.
By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at
Required Experience:
Unclear Seniority
Employment Type
Full Time
