Informatic Technical Manager - Core Diagnostics
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
Consistently prepare install upgrade support troubleshoot and execute as well as supervising service & support people on all IT relevant projects in related to ADD products and meet customer expectation.
MAIN RESPONSIBILITIES
- Ensures all IT projects are delivered and executed as per Statement of work (SOW) to meet the customer expectation and vision
- Assists in the preparation of statement of work documents ensures that all relevant information is recorded
- Specifies the appropriate hardware solution for our IT solutions and where appropriate liaises with third party IT hardware providers
- Performs initial workflow analysis prior to onsite deployment activities
- Performs the software installation and configuration (including OS application and database)
- Delivers structured software application product training to the end user
- Provides comprehensive support for all entire IT solution. Support may be delivered by telephone remote access or on-site
- Achieves consistent high level of customer satisfaction as measured by NPS
- Supports the sales team to manage all post-sales IT activities and provide expert knowledge
- Maintain and develop new business with existing customers throughout their contract by optimizing our IT products and quality of service
- Use customer contact activities tools and systems and update relevant information held in these systems
- Supports the commercial procurement process by assisting in the provision of technical information and responses
- Supervise and provide training to Service and Support people in regard with troubleshooting level-1 middleware problem
- Taking care and monitor all existing IM&AMS customers
- Work in a safe and environmentally responsible manner
QUALIFICATIONS
- Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology are preferable.
- 5 years experience in servicing and supporting IT solutions in Medical field.
- Medical Technologist background is highly preferred
- 5 years experiences in computer science; information systems; medical technology; or related field.
- Demonstrate strong knowledge of general networking; server technologies/ services; workstation/desktop technology; internet protocols; remote connectivity and Microsoft Windows Server (NT/2000/XP/2k3) skills.
- Areas of knowledge should include virtual server; corporate virus protection products; back-up systems; firewalls; VPN client and tunnel technologies.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Thailand > Bangkok : Q-House Lumpini Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Yes
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Manager
Key Skills
- Mainframe
- ABAP
- Information Technology Sales
- Investment Management
- IT Service Desk
- Clinical
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
