Director, IT Core

The Director IT Core leads the vision strategy and operational execution of the companys global IT infrastructureincluding cloud services corporate networking telecommunications enterprise storage and on-premises systems. This role ensures that the companys technology backbone is secure reliable scalable and aligned with evolving business priorities.

You will oversee a hybrid landscape of AWS cloud infrastructure and regional data centers ensuring seamless connectivity and platform resilience across all global operations. You will also lead teams responsible for networking compute storage disaster recovery and infrastructure automation enabling the company to scale efficiently while maintaining operational excellence.

A critical focus for this role will be the modernization of legacy infrastructureaddressing historical architectural limitations consolidating platforms and adopting a standardized cloud-forward environment. Youll also play a key role in supporting office build-outs relocations and site rationalizations. The role requires close collaboration with the Security organization as well as Engineering and Product leadership to establish clear responsibilities joint planning and aligned execution.

Key Responsibilities

Infrastructure Strategy & Architecture

• Define and lead the global IT infrastructure strategy in support of company growth performance security and digital transformation.

• Modernize and upgrade legacy infrastructure addressing historical technical debt and replacing fragmented systems with cloud-first resilient and scalable platforms.

• Architect and execute a pragmatic roadmap for cloud migration (AWS) infrastructure automation and service decoupling.

• Drive consolidation and strategic decommissioning of legacy data centers and systems to improve efficiency reduce cost and strengthen operational control.

• Ensure infrastructure is compliant with global standards and frameworks (ISO SOC2 NIS2) and is built with security availability and auditability in mind.

Networking Telephony & Telecoms

• Oversee all aspects of enterprise networkingLAN WAN Internet connectivity VPNs and SD-WANensuring performance reliability and redundancy.

• Lead global telecom strategy managing relationships with ISPs network providers and UCaaS vendors.

• Own the architecture deployment and support of the companys enterprise telephony systems including unified communications

• Drive the transition from legacy VoIP systems to fully integrated UCaaS environments ensuring high availability call quality and seamless collaboration experiences.

• Support the build-out relocation and closure of office locations and facilities ensuring infrastructure is delivered on time within scope and aligned with physical site planning.

• Improve global monitoring alerting and observability of the network estate using modern tools and best practices.

Cloud Services & Infrastructure Operations

• Oversee infrastructure-as-code implementation and the automation of provisioning deployment and scaling workflows

• Partner with Engineering to establish shared service models ensuring infrastructure is consumable consistent and secure.

• Work closely with Engineering and Product teams to define clear accountability and collaboration boundaries for systems services and production environments.

• Implement and maintain robust disaster recovery and business continuity frameworks across infrastructure services.

Security Partnership

• Act as a strategic partner to the Security organization ensuring that infrastructure design and operations align with enterprise security policies and threat models.

• Integrate core infrastructure with monitoring detection and response frameworks in coordination with Security leadership.

• Participate in incident response planning tabletop exercises and risk mitigation strategies in collaboration with InfoSec stakeholders.

Operational Leadership & Team Management

• Lead a globally distributed team of engineers and infrastructure professionals providing 24x7 operational coverage for corporate and production systems.

• Recruit retain and develop high-performing talent with a strong culture of ownership accountability and continuous improvement.

• Define team goals set operational KPIs and drive engineering best practices in areas such as SRE incident management and capacity planning.

• Establish a metrics-driven culture that focuses on uptime availability latency and efficiency.

• Develop and manage budgets forecasts and long-term investment plans aligned with company growth and priorities.

Qualifications

• 10 years of IT infrastructure leadership in global enterprise-scale environments.

• Deep expertise in cloud architecture (especially AWS) infrastructure modernization data center consolidation and hybrid operations.

• Proven experience managing enterprise networks global WANs and modern unified communications platforms (UCaaS/VoIP/Telephony).

• Strong understanding of security and compliance requirements within infrastructure domains.

• Demonstrated ability to lead globally distributed engineering teams with 24x7 operational responsibilities.

• Experience partnering with Security Engineering and Product functions to deliver cross-functional technology outcomes.

• Excellent communication presentation and stakeholder management skillsable to engage at both the C-level and engineering level.

• Bachelors degree in Computer Science Engineering or related field (Masters degree preferred).