Rental Supervisor
Rental Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Location:Niseko - Japan
Contract term: Seasonal / Full-time
Period: November 2025 - March 2026
Work hours: Average of 35-40 hours per week during peak season
About Us
Rhythm is about creating epic experiences for our customers which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation adventure and balance. Working at Rhythm is more than a job its an experience you will have forever.
Position Summary
As the Ski/Snowboard Rental Supervisor you will be essential to the seamless operation of our rental department. You will assist the Ski/Snowboard Rental Manager in overseeing daily activities managing staff maintaining inventory and delivering exceptional customer service. Your expertise in ski and snowboard equipment will be vital in ensuring that rentals are safe well-maintained and perfectly fitted for our guests.
Often you will just need to stoke out the customer and chat about your epic day of skiing/boarding. You are Rhythms Ambassador of stoke so bring the froth.
Key Responsibilities and Duties
Operational Support
- Assist the Rental Manager in daily shop operations from equipment fitting and transactions to top-tier customer service
- Ensure smooth accurate rental processes and help maintain high service standards
- Support the supervision and training of rental staff reinforcing correct procedures
- Conduct gear checks to ensure safety and functionality
- Help manage stock: track repairs monitor levels and coordinate reorders
- Respond to guest issues professionally resolving problems efficiently
- Uphold company policies and safety standards across all rental activities
Team Leadership
- Work closely with the Rental Manager to guide and motivate the rental team
- Assist with scheduling task delegation and performance oversight
- Help train and develop staff encouraging continuous learning and improvement
- Give regular feedback and foster a culture of accountability and pride
- Promote a positive team-focused work environment with open communication
Sales & Guest Service
- Support service training to ensure staff deliver exceptional guest experiences
- Help customers find the right gear and provide product and resort info
- Manage escalated guest issues with calm solution-focused communication
Inventory & Gear Management
- Monitor equipment availability and support timely reordering
- Assist with audits address discrepancies and improve accuracy
- Support loss prevention efforts to reduce shrinkage
- Track staff gear use and clearly communicate guest-priority blackout periods
What you need to succeed
Relevant Experience
- Experience in rental operations and guest-facing roles
- Comfortable working in a fast-paced environment (preferred)
Leadership & Communication
- Confident leading and supporting a team
- Strong problem-solving skills
- Clear and effective communication
Attention to Detail & Approach
- Detail-oriented with a hands-on proactive attitude
- Passionate about snowsports and quality gear
Desirable
- Japanese or Mandarin language skills
The Perks and Benefits
As a Rhythm employee youll experience the same legendary hospitality we extend to our guests. Were passionate about looking after our crew and here are just a few of the perks youll enjoy when you join our team:
- Live Work and Play in Paradise: Immerse yourself in one of the worlds top mountain resorts.
- Work with a Legendary Crew: Join a team thats passionate fun-loving and deeply connected to the industry.
- Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
- Epic Social Scene: From team ride days and department dinners to staff parties events and day trips our social calendar is packed with opportunities to connect and unwind.
- Wellness and Lifestyle Benefits: Access the Rhythm Wellness program enjoy free snowsports or bike demos and take advantage of generous store discounts for you your friends and your family.
At Rhythm we work hard but we play even harder. If you know anyone whos worked with us before theyll tell you this isnt just a job- its an experience of a lifetime. Our fun supportive culture is the heart of everything we do because people like you make Rhythm what it is.
Required Experience:
Manager
Employment Type
Full-Time
