Customer Host
Customer Host
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Salary Not Disclosed
1 Vacancy
Job Description
- Position located in Wellington
- Starting rate: $28.93 per hour
- Permanent part time 30 hours per week
He krero m mtou About us:
KiwiRail has been connecting New Zealanders for over 150 years. Our vision Hononga Whaikaha Oranga mo Aotearoa (Stronger Connections Better New Zealand) drives us to create sustainable efficient transport solutions that benefit our people communities and environment.
Teamwork Collaboration Safety & Innovation are at the heart of what we do. By modernising rail and ferry services KiwiRail is building an exciting future and you can be part of it.
He whakamrama m te tranga mahi About the role:
As a Customer Host youll be the friendly face delivering an exceptional on-board experience for KiwiRails Scenic Trains or Scenic Plus passengers.
Youll make every journey memorable by providing warm professional service from serving high-quality food and beverages to helping passengers with luggage and keeping them informed during disruptions. Your polished presentation and positive attitude will represent the very best of our brand.
This is a fast-paced physical role on board a moving train requiring energy adaptability and a genuine commitment to passenger care. Due to the nature of the position we welcome applications from those aged 18 years and over.
Key Responsibilities:
- Provide prompt professional customer service to passengers throughout their journey
- Serve food and beverages (including alcohol) maintaining a clean and welcoming environment
- Offer tailored assistance from luggage handling to safety updates during disruptions
- Maintain high standards of personal presentation to enhance the Scenic Plus brand
Ng pukenga e rapu nei mtou What you will bring:
Were looking for individuals who thrive in customer-facing roles and bring energy and care to every task.
- Experience in customer service ideally in hospitality or tourism
- NCEA Level 3 or equivalent
- Full clean NZ Driver License
- Confidence in cash handling and stock management
- Ability to gain and maintain First Aid Emergency Procedures Tunnel & Gas Awareness Food & Hygiene and liquor licensing certifications
- Good physical health and the ability to meet our medical standards
- Strong interpersonal skills and a passion for great service
- Ability to work long shifts on your feet lift up to 20kg and move with ease on a train
- A flexible can-do attitude and team spirit
Nu te rourou Whats in it for you:
- Competitive hourly rate
- Access to discounted health insurance for you and your whnau
- A positive and supportive team environment
- Opportunities for cross-training into different departments onboard and career growth & development within KiwiRail
Kua rite kia rite Ready to Make a Difference
Submit your CV and cover letter today!
R aukati Applications close: 14th September 2025 unless filled sooner
Please Note all successful candidates must undergo and pass a pre-employment medical and drug screen. Due to the nature of this role we require successful candidates to hold NZ residence visa or citizenship
Employment Type
Hourly
