Senior Technical Support Analyst â Oracle Business Intelligence â Analytics Cloud
Senior Technical Support Analyst â Oracle Business Intelligence â Analytics Cloud
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Job Description
PLEASE NOTE THE FOLLOWING BEFORE APPLYING:
Shift coverage required (on rotation - some weekends holidays and weeknights are required).
As a Senior Support Engineer you will offer strategic technical support to assure the highest level of customer satisfaction.
A primary focus is to create/utilize automated technology and instrumentation to diagnose document and resolve/avoid customer issues. You are expected to be an experienced member of the technical problem solving/problem avoidance team routinely sought after to address complex critical customer issues. No travel to customer side is required. You will offer support to our customers through web conferences phone calls and web updates.
Career Level - IC3
Responsibilities
As a Sr. Support Engineer you will be the technical interface to customers Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from this position you will routinely act independently while researching and developing solutions to customer issues.
Your skills/experience:
Candidate is expected to have demonstrated experience and in-depth knowledge in the following areas:
- Advanced database skills (DB2 Oracle Sybase Informix MS SQL Server).
- Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.
- Knowledge of operating systems (WINDOWS LINUX).
- Hands on Linux shell commands to configure servers track memory & disk usage file management and permissions is required.
- Hands on experience in WebLogic Application server administration and deployment of web applications on WebLogic is required.
- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.
- Knowledge of dimensional data model (cubes star schemas) and dimensional databases (Essbase Oracle OLAP) and data warehouse is a plus.
- Experience with security/authentication systems like SSO/LDAP (SiteMinder Oracle Identity Manger Oracle OID Microsoft AD) preferred.
- Previous technical support experiences are an advantage.
- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.
- Excellent written and verbal communication skills.
- Attention to detail and the ability to learn quickly.
- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC BIEE/OAS FDI) is a BIG plus.
- Working experience in Data Lake Platforms is a BIG plus.
As a Senior Support Engineer your work involves:
- Strategic technical support to assure the highest level of customer satisfaction.
- A primary focus is to create/utilize automated technology and instrumentation to diagnose document and resolve/avoid customer issues.
- You are expected to be an expert member of the technical problem solving/problem avoidance team routinely sought after to address complex critical customer issues.
- Leading contributor individually and as a team member providing direction and assisting to others.
- Work is non-routine and complex involving the application of advanced technical/business skills in area of specialization.
5-10 years experience with Core products or 5 years experience with Applications products
BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience i.e. demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Qualifications
Career Level - IC3
Required Experience:
Senior IC
Employment Type
Full Time
