Credit Support Representative

Theres a Place for You at OneSource Distributors

A career at OneSource is more than a job. Youre investing in a brighter more sustainable future together and joining a team that makes a real difference for our customers. OneSource offers electrical products and services to contractors. If it helps bring electricity to an office home factory or other building you can find it here. We operate throughout Arizona Hawaii and all of California. We are part of the Sonepar group the worlds #1 electrical distributor with over 45000 associates around the globe.

Being Powered by Difference means we respect and value diverse perspectives. At OneSource we offer a supportive culture and great benefits and as part of the larger Sonepar group we can provide exciting opportunities to grow your career.

Summary:

The Credit Support Representative will assist in managing the credit and collections process providing support to the credit team and ensuring smooth operations. This role involves handling customer inquiries answering phones setting up job accounts processing lien releases managing the department email mailbox processing credit applications processing customer payments and generally delivering excellent customer service.

Key Responsibilities:

• Customer Support:Respond to customer inquiries regarding their accounts credit terms and payment status. Provide excellent customer service to resolve issues promptly.
• Credit Processing:Assist in the evaluation and processing of credit applications including gathering necessary documentation and conducting preliminary assessments.
• Job Accounts: Support the credit team in setting up job accounts processing lien releases.
• Account Maintenance:Update and maintain accurate customer account information in the financial system. Monitor accounts for overdue payments and discrepancies.
• Collections Assistance:Support the credit team in collection activities by preparing and sending out reminders statements and follow-up communications.
• Documentation:Ensure all credit and collections documentation is complete accurate and filed appropriately. Assist in preparing reports for management review.
• Compliance:Adhere to company policies and relevant regulations in all credit and collections activities.

• Lead the review and monitoring of emailsand disperse to appropriate team members.

Qualifications:

• Education:High school diploma or equivalent; additional coursework in finance accounting or business administration is a plus.
• Experience:Minimum of 1 year of experience in a credit support or customer service role preferably in the electrical distribution or a related industry.

• Background: Construction Lien experience preferred but not required.

• Skills:Strong communication and interpersonal skills attention to detail and proficiency in financial software and Microsoft Office Suite.
• Attributes:Customer-oriented organized and able to handle multiple tasks efficiently.

Physical Requirements and Work Environment:

• While performing the duties of this job the employee is regularly required to sit talk and listen.
  

Location:This role is based in San Diego CA/Oceanside CA

Work hours:8:00am 5:00pm

Salary Range:

• This is a non-exempt position and pays between $20.87 $27.83 per hour. This salary range reflects figures based on the primary location within California. The actual range for the role may differ based on the location of the role.

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What We Offer You

As a full-time associate you are eligible to participate in the following benefits:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder

• Employer-paid short and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Referral Program
• Employee Assistance Program (EAP)

Were proud to be a military-friendly company and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube LinkedIn Facebook and Instagram to learn how were Powering Progress for Future Generations.

YouTube: more about OneSource at Distributors is part of the Sonepar family of brands: Distributors is an Equal Opportunity qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation order of protection status protected veteran or military status or an unfavorable discharge from military service or any other categories protected by federal state or local law.

OneSource is committed to the full inclusion of all qualified keeping with our commitment we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if a reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please call or email

OneSource Distributors is a M/F/Disabled and Vet EEO/AA employer