Lincoln Taxpayer Assistance Representative
Lincoln Taxpayer Assistance Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Revenue - Agency 16
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
DOR offers 13 paid holidays a year retirement contributions 12 sick days a year and 12 vacation days a year! We offer competitive health insurance benefits life insurance and an employee assistance program. We also invest in our staffs development and offer Linkedin Learning courses. We have on the job training and support through the Senior Agent and Supervisor. DOR also offers opportunity for advancement as positions openings become available.
DOR is seeking a self-motivated individual to join our Lincoln NE office as a
Taxpayer Assistance Representative..
This individual will carry a caseload of accounts that are delinquent in either their filings or payment of tax liabilities. The Agents role is to help the taxpayer correct these delinquencies in a variety of ways. This person will learn how to answer complex taxpayer questions with regards to Nebraska regulations statutes forms refunds or questions on getting licensed with DOR for a permit with a focus on written correspondence.
Requirements / Qualifications:
Minimum Qualifications: Associates Degree in business. OR Two years of experience with tax return preparation business ownership and operation account research and analysis or interpretation and application of policies laws rules or regulations.
Preferred Qualifications: Preference given to applicants who can read write and speak Spanish fluently.
Knowledge skills and abilities:
Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws rules and regulations; Excel Word Oracle and Outlook.
Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; asset discovery; skip tracing; and customer service.
Ability to : communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
