Student Financial Assistance Administrative Assistant

State Title: Senior Clerk Typist

Bargaining Unit: CWA

Employment Type: 35 Hours per week (Full-time)

External salary: Range 09 - $38026.99 - $42990.10

Internal salary: Range 09 - $38026.99 - $54570.69

The internal salary range is used for applicants who are current NJ state employees with underlying classified status for promotional calculations who meet the requirements below. The external salary range is used for candidates who are not NJ state employees who meet the requirements below.

About TCNJ
Founded in 1855 TCNJ offers a highly personalized and collaborative liberal arts education with over 7400 undergraduates and 700 graduate students. The college is consistently ranked among the top comprehensive colleges in the nation offering small classes a 13:1 student-faculty ratio and an immersive living-learning experience. With a 4-year graduation rate ranked #1 in New Jersey and #9 among U.S. public institutions TCNJ is a model for public higher education.

Position Overview:

The purpose of Financial Aid Office is to provide assistance to students who without such aid may be unable to attend college. The Financial Aid Office is responsible for providing information services and assembling financial resources that are available to and/or needed by students who are attending The College of New Jersey in order to obtain an undergraduate or graduate degree. Financial aid may be resources that are provided by both internal (College and/or endowment funds) governmental (federal and state) and private agencies or organizations they are available in the form of grants scholarships part-time employment and federal student and parent loans. The Financial Aid Office is an integral partner in carrying out and actualizing the Colleges overall Vision and Mission Statements as well as the Colleges purpose and Strategic Plan for Excellence. It has been our experience that students and families who understand the financial aid process benefit by receiving the maximum amount of financial aid for which they are eligible and experience less stress associated with funding their education.

The position provides administrative support to the Director and Associate Directors in the management of the Office of Student Financial Assistance. The office is currently experiencing substantial automation and streamlining of processes and procedures. Due to these changes this position is undergoing and will continue to undergo changes in responsibility of tasks. The difficulty and responsibility of work is expanding due to constant changes to the Federal and State financial aid processes. These changes require that all areas of Financial Aid Operations achieve the highest level of addition substantial institutional liability is a consequence of any level of error occurring in the aid administration process. Failure to administer Federal State and Institutional aid programs with equity efficiency and without deviation can result in limitation suspension or termination of continued institutional program eligibility. Lastly this position has direct and indirect contact with students families other TCNJ departments and external agencies on an as-needed basis.

Responsibilities:

Work with both internal (staff) and external (students families lenders vendors) clients in order to provide excellent customer service. Answer all questions regarding a students financial aid and students account via phone email or in-person.

Provide information reports and statistical summaries related to the operations of the Office compared to previous years.

Handle special applicant or administrative problems by investigating the situation and taking appropriate corrective action.

Provide administrative support for the management team and serve as back up for any of the processing positions in the office as needed

Assist with special tasks or projects related to the handling of families with extenuating circumstances.

With the support of the management team maintain knowledge and understanding of Financial Aid policies processes and procedures

Maintain working knowledge of all Financial Aid systems including but not limited to PAWS EDExpress E-Administrator Zimbra and all the Microsoft Office Suite products

Other duties as assigned

Qualifications:

Works independently in all aspects of work in job description.

May require guidance and monitoring of tasks.

Required:

Associates degree required.

1-3 years of financial aid experience

Preferred:

Knowledge experience and interest in financial aid.

Effective time management and ability to handle stress

Ability to work independently as well as with other staff members as part of a team.

Must be able to deal effectively with a variety of different publics who have different needs questions and concerns.

Exposure to processing student records supported by computerized systems.

Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship the applicant may not be eligible for the position.

Employer Qualifications:

Employment at TCNJ is contingent upon the successful completion of an applicable background check reference checks and verification of identity and authorization to work in the United States (Form I-9).

Residency Requirement:In accordance with the New Jersey First Act P.L. 2011 c.70 effective September 1 2011 new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.

Accommodation: Applicants who require a reasonable accommodation to apply or interview should contact.

Employee Benefits
As a member of The College of New Jersey Community you will be a part of an exciting and rewarding public university career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health welfare and retirement benefits including:

• Comprehensive benefit plans covering medical dental and prescription plans
• Generous leave entitlements program and Energy Savings Program
• Employee and dependent Tuition Waiver and Reimbursement Program
• Pension retirement and deferred compensation plans group life insurance
• Employee Assistance Program (EAP)
• Employee affinity groups
• New Jersey State Employee Discount Program(Pet insurance cell phone plan discounts discounted amusement park tickets etc.)
• Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees visit ourHealth Benefits Plans and Programspage to learn more!

How to Apply:
Qualified candidates should apply online and submit a letter of interest resume (CV) as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found.

SAME Applicants

If you are applying under the New Jersey SAME program your supporting documents (Schedule A or B letter) resume (CV) as well as the names and contact information for three professional references by the closing date listed above to:. For more information on the SAME program visit their website at: or call CSC at: .

The College is committed to fostering a welcoming and inclusive campus community that respects and uplifts individuals from all backgrounds. We value the varied perspectives experiences and talents of all members of our community and strive to create an environment where everyone has equitable access to opportunities for success. As an equal opportunity employer we comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. We encourage applications from individuals whose lived experiences and professional interests align with our institutional mission of academic excellence access and integrity.