Retention Worker
Retention Worker
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Job Description
Job Title: Retention Worker (Chestnut/Gresham Womens Shelter)
Department: Social Services
Reports to: Community Programs Manager
Hours: Full Time Non-Exempt 40 hours/week generally 8-5 M-F (occasional evening and weekend work)
Location: Gresham Womens Shelter/Chestnut Tree
Shelter (East Multnomah)
Compensation: $21.65/hour to $25.70/hour depending on experience
Benefits: Medical dental short and long term disability and AD&D insurance holidays and paid leave
Want to help make a differenceOur Just Future counters the forces that keep people and communities in poverty by building relationships and assets that create opportunity - today and for future generations.
We partnerwith people and communities impacted by poverty so they can achieve long-term housing and economic security. We investin affordable housing and community assets that contribute to strong inclusive neighborhoods. We advocatewith our community for policies and investments that expand housing and economic opportunity eliminate wealth inequality and end poverty.
East Portland/East Multnomah County Oregon is our home and the heart of our investments advocacy and programs. Our Just Future envisions vibrant healthy neighborhoods where all people can share in the security hopes and advantages of a thriving supportive community.
Our Just Future operates as a nimble financially strong organization driven by our passion strategic goals andguiding principles.
Our Just Future is working to end homelessness and poverty in our community because everyone deserves a safe place to call home.
What Our Just Future Can Offer You: We offer a comprehensive array ofbenefits in support of your physical emotional and financial well-being. A few highlights:
- Employer paid premiums for employee health insurance.
- Generous paid time off 13 paid holidays a floating birthday holiday and the ability to maintain a great work/life balance.
- Employer paid premiums for short-term and long-term disability insurance and life insurance.
- Access to an employee assistance program.
- Flexible spending accounts for health and for dependent care.
- Professional development opportunities including employee driven committees and monthly optional staff workshops.
- Access to wellness initiatives and resources including things such as walking groups yoga classes workshops on stress management self-care and healthy living.
- Opportunity to contribute to a 401k retirement plan with a 2% employer match after three months of employment.
- Six weeks of sabbatical leave for every seven years of consecutive employment with the agency.
SUMMARY
Provide strengths-based advocacy and retention support services with single adults who identify as female who have been recently homeless and have secured permanent housing. Many participants have aspirations and face multiple challenging issues that may be barriers for them. Deliver services within the framework of Assertive Engagement and Trauma Informed Care to help them achieve their aspirations. Work in collaboration with Participants to develop and maintain the implementation of a holistic goal plan aimed at addressing various life domains Housing Income Education Wellness & Health and Social Capital. This position will work on site with our Adult Housing Placement out of Shelter Team which consists of Housing Specialists Retention Workers and a Peer Support Specialist as well as shelter staff members.
DUTIES & RESPONSBILITIES
Essential
- Conduct an in-depth assessment with participants for service including but not limited to: demographics income verification housing status and short and long term needs and goals.
- Collaborate with household members to develop and implement an individualized and flexible action plan with specific goals. This includes assisting with affordable housing waitlists.
- Engage with households at least once a month to update progress address other needs and provide any other ongoing supportive services.
- Work collaboratively with a broad diversity of participants including people of all races nationalities languages ages and abilities.
- Apply program funds appropriately to each household based on their goal plan and assess the duration of participation in program based on their identified needs.
- Use creativity and resourcefulness to ensure that participants are aware of all community resources available to them.
- Advocate with other service providers for the needs of participants as appropriate which may include but are not limited to housing stability counseling services substance use treatment employment veterans services benefits acquisition physical and mental health care and legal services.
- Work with property managers to resolve any issues arising from the tenancy of single adults on your caseload and assist other staff in this area as needed.
- Organize and maintain files up to standards required by the funders. This includes but is not limited to current case notes and goal plans for each household and make regular entries regarding the status of their situation and their activities to achieve goals.
- Maintain accurate complete and up-to-date documentation of service activities using Our Just Future procedures forms and data reporting systems (ETO and Service Point). Submit paperwork in a timely manner.
- Preparing and submitting monthly/quarterly/yearly reports to the funder.
Secondary
- Assist with establishing and maintaining relationships with community partners make recommendations for additional partners as needed including landlords.
- Conduct telephone or written follow ups with each household in accordance with requirements of funding sources.
- Participate in regular supervision check-ins monthly department staff meetings and all staff trainings.
- Participate in community meetings/outreach events as appropriate including but not limited to information and referral and interagency partnerships.
- Other duties as assigned. It is impossible to predict the many requests and assignments that can and will be made in this position. Flexibility and a cooperative spirit are important for the successful operation of Our Just Future.
QUALIFICATIONS
The successful candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and abilities required.
Knowledge of:
- Development and implementation of client centered service planning.
- Social economic and systemic issues creating poverty working successfully with practices and techniques related to people with low income to achieve greater housing stability.
- Community resources and agencies providing social services needed by homeless and low income population.
- The effects of trauma on individuals experiencing homelessness and poverty.
- Local and regional housing markets basic landlord tenant laws and tenant rights.
Ability to:
- Partner with participants to identify their strengths needs options and effective solutions.
- Non-judgmentally elicit information and help problem solve around sensitive issues including but not limited to alcohol and drug use and mental health and criminal background.
- Empower and support homeless and low income persons in life choices and change.
- Knowledge of and/or willingness to learn and apply an Assertive Engagement model of providing services and incorporating Trauma-Informed principles to services rendered.
- Work cooperatively and productively with volunteers and staff.
- Develop and maintain productive working relationships within Our Just Future with public and private agencies the general public and participants.
- Be culturally sensitive and competent when working with diverse populations.
- Prepare and maintain clear accurate complete and timely records and reports.
- Maintain strict confidentiality and professional boundaries with all households served.
- Understand and follow complex written and oral instructions rules and procedures.
- Work independently and at the same time be a vital and contributing part of a team.
EDUCATION and/or EXPERIENCE
- Any combination of education and work experience in social services and case management totaling two years or a Bachelors Degree in social service/social sciences field with at least six (6) months case management experience
- At least one year experience developing and/or implementing individualized service plans
- Experience with crisis intervention community networking and resource development.
- Experience delivering services in a culturally responsive approach using Assertive Engagement techniques (i.e. Strength Based Case Management Motivational Interviewing Assertive Community Treatment).
- Bi-Lingual/Bi-Cultural preferred but not required.
- English fluency required written and spoken.
- General computer word processing and spreadsheet skills.
- Experience and intermediate skills with Microsoft Office (Word Excel Outlook)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to finger handle or feel; reach with hands and arms; climb or balance; and talk or hear. The employee frequently is required to stand; walk; sit; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
TRANSPORTATION
Possession of a valid drivers license clean driving record and reliable transportation required. Vehicle insurance coverage limits must be $100000 bodily injury liability for one person $300000 bodily injury liability for all people in an accident and $100000 property damage liability.
TO APPLY
Please haveresume cover letter and three professional references (include: name phone email job title and professional relationship to you (for example: supervisor or co-worker)) ready upon applying. Letters of reference are not necessary. This position is open until filled. Please no phone calls.
Our Just Futureis an Equal Opportunity Employer committed to equity diversity and inclusion. We strive to build a diverse workforce that reflects the population we serve. We strongly encourage people of color to apply for this position.
Employment Type
Full-Time
