Director of Human Resources | Full-Time | Benchmark International Arena

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Director of Human Resources (DHR) is a representative for the Corporate People and Cultre team overseeing the HR function for the Amalie Arena. This is a venue leadership position reporting directly to the General Manager (GM). This role involves aligning key strategic and business objectives with employees and management while ensuring OVG policy adherence. Responsibilities include regulatory compliance management Collective Bargaining Agreement oversight employee recruitment retention and development policy implementation training benefits administration and employee relations. As a trusted consultant the DHR collaborates with the Hospitality management team addressing HR needs. The role serves as an advocate for employees a catalyst for change and a strategic resource for the leadership team.

This role pays an annual salary of $90000-$105000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until October 17 2025.

From 2011-2013 Benchmark International Arenahad more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated AMALIE Arena Floridas premier entertainment venue and home of the three-time Stanley Cup champion Tampa Bay Lightning.

Boasting unique features like lightning-throwing Tesla coils the 11000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual 105-rank digital pipe organ AMALIE Arena consistently ranks among the very best venues in the United States. The best part This is only the beginning.

• Serves as the main liaison between OVGs Corporate HR and Hospitality management ensuring a cohesive HR department.
• Adheres to OVGs HR policies for legal compliance partnering with OVGs Corporate HR legal department when necessary.
• Provides HR policy guidance and support to onsite management supervisors and employees.
• Analyzes HR trends with OVG management to develop programs solutions best practices and policies.
• Manages and resolves complex employee relations issues conducting thorough investigations.
• Collaborates with OVG Corporate HR on EEOC complaints and legal requests
• Works closely with management and employees to enhance relationships boost morale improve productivity and retention.
• Assist venue leaders with day-to-day performance management.
• Offers guidance and input on business unit restructuring workforce planning/training and succession planning.
• Manages recruitment processes overseeing outreach screening interviewing selection onboarding and ongoing retention efforts.
• Manages and or supports all aspects of employee industry association participation and internship programs.
• Maintains confidential employee records and addresses benefits-related questions.
• Handles workers compensation matters and liaises with risk management on employee matters.
• Advises on changes in regulations and identifies training needs for onsite employees.
• Identifies training needs and coordinates training programs ensuring successful outcomes and conducts new employee orientations.

SUPERVISORY RESPONSIBILITIES:

• Provides direction mentorship and leadership to team members
• Manage the recruitment hiring training development and retention of department.
• Supervise support and guide team members including performance assessment engagement recognition and addressing HR-related issues
• Execute supervisory responsibilities in compliance with OVGs policies
• Provides leadership and guidance to all employees to ensure compliance with the local Code of Conduct.
• Role model OVG Values in word and action.
• Performs other duties and responsibilities as assigned.

• Bachelors degree (BA) required in HR Management Business or applicable major.
• A Minimum of 7 years experience resolving complex employee relations.
• Working knowledge of multiple human resource disciplines including compensation practices organizational diagnosis employee relations diversity performance. management and federal and state respective employment laws.
• Abilty to work night and weekend events.
• Experience with Microsoft 365 Applications.
• ADP Lattice iCIMS platform knowledge preferred.

SKILLS AND ABILITIES:

• Full understanding of all HR functions and best practices.
• Excellent people management skills.
• Thorough knowledge of labor legislation.
• Strategic analytical and goal oriented.
• Demonstrable experience with HR metrics.
• Project and time management.

CERTIFICATES LICENSES REGISTRATIONS:

• SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) credential preferred.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.