Senior Executive, Customer Account Management

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 21-08-2025

Vacancies: 1 Vacancy

Job Summary

Job summary

We are seeking FMCG Key Account professionals. You will lead sales profitability and 5P in-store execution for assigned customers. Partner with customers to align company category and brand strategies to increase demand and profitable growth.

General Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable.
Lead and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals.
Set specific action plans for each team member to support their achievement of the team key performance indicators.
Lead regular reviews to ensure progress and alignment towards overall goals.
Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain.
Conduct annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins.
Gain approval from internal DKSH functions and agreement from customers to execute 5P activities within established commercial guidelines.
Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers.
Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance.
Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques tools and information systems.
Develop and build long-term strategic relationships with key customers to achieve business objectives
Collaborate with cross-functional leaders (e.g. in Trade Marketing Field Marketing and Supply Chain Management) to ensure alignment of strategies and process

Functional Skills and Knowledge

Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods for Super/Hyper (DFI Fairprice Shengsiong) convenience stores.
Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain field marketing and branding
Demonstrate advanced negotiation skills
Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)
Demonstrate fluency in English both written and spoken
Degree in Sales/Marketing or related fields

#LI-SY13

Required Experience:

Senior IC

Job summaryWe are seeking FMCG Key Account professionals. You will lead sales profitability and 5P in-store execution for assigned customers. Partner with customers to align company category and brand strategies to increase demand and profitable growth.General Responsibilities Manage operating depar...