4PL Subject Matter Expert
4PL Subject Matter Expert
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1 Vacancy
Job Description
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Key Responsibilities:
4PL SME focuses on process standardization to support transformation and performance delivery objectives.
Has responsibility for independently handling daily Documentation tasks in line with the Client/Process internal operating procedures and ensures quality of service is maintained at all times.
Interacts with internal stakeholders and plays an active role in resolving process related issues training and coaching of new team members and supporting the Team Lead on a regular basis.
Drive end-to-end process standardization & digitalization for product across platforms/applications.
The role is expected to work closely with the Functional Product Owners to define and establish best in class process enabling our people to connect and simplify global supply chains.
Also work closely with the Platform Product Owners to design and enhance the modern way of working through tech-based solutions on our platforms.
Be assistance of (internal & external) user journey by catering to training needs issue resolution and customer onboarding
The role is expected to drive the following four key objectives:
Process Standardization
Drive process standardization in the area with the ultimate goal to deliver better productivity quality and customer satisfaction
Reduce process variations across products
Be assistance for FPO (Functional Product Owners) to create standard QRG (quick reference guide) / SOP (standard operating procedures)
Automation - idea generation and consultant of process and system to automation team
Digitalization
Drive transformation and Innovation for future platform participate in/co-ordinate system testing with quality inputs and support collect AHT (average handling time)
Operationally owns the system change request for the Area: Evaluate change requests/ideas from Super User raise change requests/ ideas to FPO
Be the Area escalation point for issues and aligned/ required by FPO
Support system access management for the area
Ensure all system training needs for local SUs and local organization are covered
Process improvements:
Systematic efforts to improve the efficiency effectiveness and overall performance of business processes. It involves the identification analysis and implementation of changes to existing processes with the goal of achieving better results.
Platforms adoption:
Accelerate the SCP (Supply Chain Platform) CM (case management) platform adoptions in Lead Logistics organization. Support Leadership & Development to equip the platform knowledge understand the execution requirements to enhance the platforms and work with XPOs to continuously evolve and enhance the platforms to improve the user and customer experience.
People Capabilities:
Actively engage with Area and GSC stakeholders to identify training needs and support requirements. Feedback to HR/LnD team to arrange the trainings and improve the capabilities in lead logistics organization.
Skills and Competencies:
Excellent communication skills - can articulate very well and manage conversation with the Leaders / Stakeholders
Strong in documentation (process mapping Minutes of the Meeting Internal Operating Systems Quick Reference Guide)
Ability to work in a matrix organization and influence decision makers
Experience in customer onboarding/ implementation preferable in application & systems
Excellent in problem-solving skills
Good in change management skills
Strong ownership/ result orientation with ability to drive results through others
Strong conceptual abilities able to translate complex issues into ideas and actions.
Willingness to support a specialist network (SME/SU communities FPO application managers technical teams)
Self-learning skills and proactiveness to learn from others
Ability to make good use of technology to gather analyze and visualize data
Good time management
Project management skills
Preferred Educational Background / Work Experience:
3 years and above experience with logistics preferable in process and systems.
Bachelors Degree graduate of any course.
Experience with setting up or rolling out 4PL or Supply Chain Management application & systems.
Experience with 4PL and Supply Chain Management operations from both origin and destination.
Have worked in various geographies and/or having managed a scope spanning across multiple countries.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Employment Type
Full-Time
