APAC Field Service Engineer - Automation
APAC Field Service Engineer - Automation
Posted on :
21-08-2025
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1 Vacancy
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Job Description
APC Field Service Engineer - Automation
Ranpakis a leading manufacturer of sustainable paper packaging and automation solutions for the efficient and effective cushioning and protection of products during shipment. Founded in 1972 Ranpak is a multinational organization is publicly traded on the NYSE and has over 800 employees worldwide.
With business growing strongly across the globe a fantastic opportunity is now available to join our Asia Pacific Team as APC Field Service Engineer Automaton based in Japan.
Overview of Position:
- Responsible for installation commissioning service and maintenance of equipment and solutions within Ranpak portfolio.
- Manage service hotline investigate complaints determine repair requirements until total corrective action is taken.
- Set-up manage inventory tools test equipment technical documentation and other assigned equipment.
- Support project managers monitor project progress and ensure all works are completed within the time frame.
Duties and Responsibilities
- Install commission maintain and/or repair Ranpak equipment according to the given service work order and in line with the applicable service levels while maximizing machine uptime and customers satisfaction.
- Collaborate with Ranpak global factories to provide technical support application support and trainings to customers and/or Ranpak existing and new Partners.
- Work closely with the internal teams to decide course next/different steps.
- Establish maintain excellent customer rapport during execution of Ranpak services.
- Fully accountable for completing the work according to the service work order.
- Maintains proper record of support and service work conducted.
- Provide prompt reliable and clear communication to stakeholders.
- Responsible for writing complete detailed and meaningful field service reports.
- Accountable for handling in timely field service reports (usually last day of work on site).
- Provide prompt reliable and clear communication to stakeholders
- Involved in projects by providing technical expertise and creative problem solving.
- Guide and coordinate with Project Engineers on site.
- Presentable in proper and cleaned Ranpak outfit professional towards customer.
- Responsible for maintaining the tools and other equipment in a good condition.
- Responsible for a clean and tidy machine/working place when leaving the customers location
- Be available for after-hour weekend and Holiday service work sometimes on short notice.
- Any other duties as assigned.
Candidate Profile and experience
- Diploma/Degree in Mechanical/Mechatronics/Electronic Engineering.
- Familiarity with servo drive systems. Knowledge of BECKHOFF servo drives will be an advantage.
- Min. five years related experience in packaging and processing machinery or equipment preferred.
- Sound technical knowledge in practical fault-finding on equipment excellent pragmatic and problem-solving skills preferred.
- Knowledge and experience with technical drawings like blueprints schematics Auto-cad and with PLCs.
- Ability to work with people at all levels and from different cultures and backgrounds.
- Excellent communicator who is independent resourceful and analytical.
- Good verbal & written communication skills in English and Japanese (additional language of Korean and Chinese are a plus).
- Preferably to be residing in Tokyo or Yokohama Japan.
- Customer focused positive work attitude and self-motivated.
- Enthusiastic team player who also work effectively on his/her own accord.
- Good work ethics and good results orientation.
- Well-organized well-mannered self-controlled and coachable.
- Adaptable to process policy and other changes as part of a dynamic environment.
- Able to work in a fast-paced environment.
- Flexible with working times due to job nature.
- Heavy travelling within APAC.
- Above average use of computer applications like MS Office.
Note: Only shortlisted candidates will be contacted. Chosen candidates will be required to complete PI Assessments prior to interview.
Employment Type
Full Time
Key Skills
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