Lider de Turno, BR Operations - Amazon Logistics
Lider de Turno, BR Operations - Amazon Logistics
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
The First Mile team is seeking a SPC Shift Manager to join our Seller Processing Center in Osasco-SP.
Do you want to work hard have fun and make history If so Amazon could be the right career move for you.
Our logistics teams are transforming the way we serve customers around the worldtackling some of the biggest challenges in the industry. Whether delivering small items or large shipments we create solutions to ensure we fulfill our promise to customers globally.
As an SPC Shift Manager you will oversee operations in our Seller Processing Center leading Team Leads Operators and Delivery Service Providers while managing external agency relationships and performance. Youll work in a highly collaborative start-up-like environment where innovation is encouraged and the best ideas are put into action.
To succeed in this role you must thrive in a fast-paced dynamic and sometimes ambiguous environment with a strong focus on quality and customer obsession. If you have experience in a demanding ever-changing industry and are ready to make an impact wed love to hear from you.
Key job responsibilities
The role entails:
- Being based in one of our SCPs in night and day shifts. Amazon runs a 24/7 operation therefore working in shifts will form part of this role it can also include weekends and holidays.
- Overseeing the operation that focuses on the pickup of Amazon orders from sellers and send then to the last mile stations to deliver to customers
- Supporting your team of operational leaders in daily management of the SPC. This will include allocating labor leading meetings assigning job duties and communicating with internal and external suppliers.
- Working with KPIs such as On Time Dispatch First Day Pickup Success and enhancing customer service.
- Thinking analytically about project management with attention to detail the ability to influence others and exceptional organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
- Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
- Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Mapping business requirements understanding business process studying and analyzing workflows and designing solutions.
- Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
- Availability to work a variety of hours as business demands including overnight weekends and holidays
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree or equivalent
- Employee and performance management experience
- Fluent in Portuguese and intermediate in English
- Performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Do you want to work hard have fun and make history If so Amazon could be the right career move for you.
Our logistics teams are transforming the way we serve customers around the worldtackling some of the biggest challenges in the industry. Whether delivering small items or large shipments we create solutions to ensure we fulfill our promise to customers globally.
As an SPC Shift Manager you will oversee operations in our Seller Processing Center leading Team Leads Operators and Delivery Service Providers while managing external agency relationships and performance. Youll work in a highly collaborative start-up-like environment where innovation is encouraged and the best ideas are put into action.
To succeed in this role you must thrive in a fast-paced dynamic and sometimes ambiguous environment with a strong focus on quality and customer obsession. If you have experience in a demanding ever-changing industry and are ready to make an impact wed love to hear from you.
Key job responsibilities
The role entails:
- Being based in one of our SCPs in night and day shifts. Amazon runs a 24/7 operation therefore working in shifts will form part of this role it can also include weekends and holidays.
- Overseeing the operation that focuses on the pickup of Amazon orders from sellers and send then to the last mile stations to deliver to customers
- Supporting your team of operational leaders in daily management of the SPC. This will include allocating labor leading meetings assigning job duties and communicating with internal and external suppliers.
- Working with KPIs such as On Time Dispatch First Day Pickup Success and enhancing customer service.
- Thinking analytically about project management with attention to detail the ability to influence others and exceptional organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
- Finding practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem-solving and communication skills to influence business and technical audiences.
- Providing day-to-day support during the rollout/implementation of newer systems/processes and gather feedback.
- Mapping business requirements understanding business process studying and analyzing workflows and designing solutions.
- Continuously utilize software and hardware tools to ensure normal day to day operations. Ensuring associates have proper tools to perform the job and coordinate repair or replacement when needed.
- Communicate daily metrics and report exceptions to other departments in Operations and throughout Amazon as necessary.
- Availability to work a variety of hours as business demands including overnight weekends and holidays
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Bachelors degree or equivalent
- Employee and performance management experience
- Fluent in Portuguese and intermediate in English
- Performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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