Associate Customer Incident Response, Global Services Security

Do you want to work on planetary scale incident response solutions in the cloud Are you skilled at performing Incident Response activities and helping customers build threat detection and incident response capabilities using highly scalable computing architectures Are you excited to help customers respond to security incidents and automate security operations giving them unprecedented capability and agility Do you enjoy working on fast-paced complex projects focused on game changing business outcomes for customers globally As a member of the Threat Detection and Incident Response Practice in the AWS Global Service Security you will have the opportunity to help customers respond to security incidents and pioneer technically superb security solutions to help customer operate securely in the cloud. Building on those experiences youll collaborate with AWS service teams on new features innovate with new technologies and explore new challenges
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Perform and oversee security incident response operations
Become a deep technical resource that earns the trust of customer stakeholders before during and after a security event.
Independently contribute to teams that include Amazonians partners and customers to build and deploy threat detection and incident response capabilities.
Design build and deploy solutions to automate security operations and incident response on AWS.
Independently contribute to internal builder projects to develop new consulting engagement models and capabilities for customers.
Develop high-quality content such as automation tools reference architectures and white papers to help our consultants partners and customers build on the work that we deliver.
Innovate on behalf of customers by translating your thoughts into actionable results.
Mentor and invest in our consultants partners and customers to raise the bar for our customers.
Periodic on-call required.

- Experience performing incident response activities.
- 1years of experience building/operating on the AWS platform
- 3years of experience in technical IT security or related job role
- 2 years of threat detection or incident response experience
- Hands-on technical experience in incident response technology security automation implementation integration and/or deployment.

- Hands-on technical experience in building scripts tools or methodologies that enhance customers threat detection and incident response capabilities.
- Strong scripting skills in modern scripting languages like PowerShell Python Javascript Bash Ruby or SQL.
- Experience communicating complex technical matters clearly and concisely orally and in writing.
- Experience managing customers during a security event including managing customer expectations and delivering results.
- Knowledge of incident response workflows and processes

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