Trainer
Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Main Objectives and Duties:
1. Training delivery / facilitation
- Delivers training program to New Hires riorendorsement to Nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictlyfollowed.
- Provides coaching on specific areas of thetrainee.
2. Setting of Training Expectations
- Provides overview of the training flowand encourages total participation and interaction.
3. Participation in Training Design
- Suggests new ideas to improve training programsand delivery.
4. Training needs assessment
- Identifies problem or need of the trainees and thetraining program and seeks solutions to improve
- learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborativeeffort with the assigned mentor.
5. Reports
- Compiles training reports.
- Keeps training documents (quizzes exam linksand manuals) for internal and external audits
6. Meetings and Conferences
- Attends calibrations meetings and conference calls over the phone.
7. Information Dissemination and Escalation
- Acts as Subject Matter Experts on a specific areaof support.
- Escalates issues to Miami Business owners forresolution
Area of expertise (Skills)
- College Graduate of any course or its equivalent.
- At least 6 months to 1 year work experience in training and development preferably in a Call Centersetting
Other Skills and Experiences (Min)
Education
Employment Type
Full Time
