IT Analyst - MacOS
IT Analyst - MacOS
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Job Description
Priority may be given to the following designated employment equity groups: women Indigenous peoples* (First Nations Inuit and Mtis) persons with disabilities and racialized persons*.
* The Employment Equity Act which is under review uses the terminology Aboriginal peoples and visible minorities.
Candidates are asked to self-declare when applying to this hiring process.
City:Ottawa
OrganizationalUnit:Knowledge Information and Technology Services
Classification:CS-2
Tenure:Continuing
Language Requirements:English
Work Arrangements:Due to the nature of the work and operational requirements this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.
At NRC we recognize that Indigenous candidates may have important connections to their communities and you may be eligible for an exception to this work arrangement. Alternative work arrangements may also be considered to accommodate candidates as required. To learn more about these options please contact the hiring team using the contact information below.
Discover the possible
Anything is possible at the National Research Council (NRC)recently named one of Canadas 2025 Top Employers for Young People a 2025 Top Employer in the National Capital Region and Forbes Canadas Best Employers!
As Canadas leading research and technology organization our world-renowned research pushes the boundaries of science and engineering to make the impossible possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canadas future and the world.
At the NRC youll also discover new possibilities. Our supportive workplace fosters a culture of creativity welcoming fresh perspectives and innovation at all levels. We value teamwork. Youll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly youll discover whats possible within you as you grow make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career discover your possible at the NRC.
The Role
We are looking for a Information Systems Security Specialist to support our Knowledge Information and Technology Services Branch (KITS). The ideal candidate would be someone who shares our core values of Integrity Excellence Respect and Creativity. You might be the person we are looking for to fill this position to administer an end user device Security System for Mac systems.
The incumbent will work as a member of the Standards and Desktop Infrastructure team within the Knowledge Information and Technology Services Branch (KITS) providing clients with IT support services for distributed computers and networks within the various Research Centres/Branches/IRAP of NRC.
He/she/they will assist in managing and maintaining the Mac computers in the production environment using centrally managed tools like Jamf. Assisting with writing documentation and creating/reviewing processes.
He/she/they will be participating in the Mercury Legacy project to onboard current Mac devices into our infrastructure.
Screening Criteria
Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:
Education
- College diploma in Computer Science or related field.
- Bachelor degree in Computer Science from a recognized University considered an asset.
- Consideration may be given to candidates with significant experience and a High School diploma
For information oncertificates and diplomas issued abroad please see Degree equivalency
Experience
- Significant* experience in supporting MacOS.
- Significant* experience installing configuring and maintaining desktop hardware software and peripherals for Apple computers..
- Significant* experience writing technical documents including software installation documents and Helpdesk knowledgebase articles.
*Significant experience is defined as having the depth and breadth of experience that would normally have been gained performing the duties over a period of two (2) years or more
Experience in the following is considered an asset:
- Experience in programming and/or scripting.
- Experience supporting Servers/VM.
- Experience with Microsoft Intune.
- Experience with OS Hardening such as CIS Benchmark.
- Experience with Jamf
Condition of Employment
Secret (II)
A thorough security clearance process will be applied.
For a Secret Clearance verification of background information over a period of 10 years is required. Individuals must have lived in Canada for a sufficient period of time to enable the security screening process.
Language Requirements
Assessment Criteria
Candidates will be assessed on the basis of the following criteria:
Technical Competencies
- Solid knowledge of MacOS operating system.
- Knowledge of Linux.
- Knowledge of scripting/programming
- Ability to research and analyze complex IT issues as well as provide sound advice and expertise to clients other team members and management.
- Knowledge of central management tools
- Ability to write technical documents
- Basic knowledge of TCP/IP suite
- Ability to prioritize work.
Behavioural Competencies
- Technology support - Initiative (Level 2)
- Technology support - Conceptual and analytical ability (Level 2)
- Technology support - Results orientation (Level 2)
- Technology support - Self-knowing and self-development (Level 2)
- Technology support - Teamwork (Level 2)
Competency Profile(s)
For this position the NRC will evaluate candidates using the following competency profile:Technology Support
View all competency profiles
Compensation
From $84807to $105949per annum.
NRC employees enjoy a wide-range of competitive benefits including a robust pension plan comprehensive health and dental coverage disability and life insurance office closure at the end of December and additional supports to enhance your well-being throughout your career and beyond.
Notes
- In 2025 the NRC has been chosen as one of Canadas Top Employers for Young People the National Capital Regions Top Employers and Forbes Canadas Best Employers.
- Relocation assistance will be determined in accordance with the NRCs directives.
- A pre-qualified listmay be established for similar positions for a one year period.
- This position is being advertised internally and externally simultaneously however first consideration will be given to internal NRC applicants.
- Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
- The incumbent must adhere to safe workplace practices at all times.
- We thank all those who apply however only those selected for further consideration will be contacted.
Please direct your questions with therequisition number (24190) to:
Telephone:
Closing Date: 28 August 2025 - 23:59 Eastern Time
For more information on career tools and other resources check outCareer tools and resources
*If you are currently a term or continuing employee at NRC please apply through the SuccessFactors Careers module from your NRC computer.
Required Experience:
IC
Employment Type
Full-Time
