Customer Service & Technical Support Manager
Customer Service & Technical Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
As a worldwide fitness wellness and health leader built on family values Johnson Health Tech serves people who want to live better lives with products that provide superior experiencesin the club the home and beyond. Our success is powered by innovation driven by cross-cultural collaboration thoughtful design uncompromising quality and an ironclad commitment to being the very best global citizen.
At Johnson Fitness & Wellness the nations largest specialty fitness dealer were building teams that reflect those values. Thats where you come in.
The Opportunity:
Were seeking an experienced Customer Service & Technical Support Manager to elevate the service experience across our business. Reporting directly to the President of US Retail this high-impact role will lead a team of 10 professionals and supervisors while partnering closely with field service providers and cross-functional leaders. Your leadership will shape the way customersdealers consumers and commercial partnersexperience Johnson.
What Youll Do:
Lead coach and grow a team of 10 staff and supervisors creating a culture of accountability collaboration and service excellence.
Manage daily call center operations and coordinate with field service providers to ensure seamless support.
Build workflows and procedures that improve efficiency effectiveness and customer satisfaction.
Champion a best-in-class support experience across phone email and chat.
Use data and reporting to analyze KPIs spot trends and propose solutions to tactical and strategic challenges.
Partner with internal teams to resolve issues reduce field concerns and continuously improve the customer journey.
What Were Looking For:
7 years of progressive call center management experience with at least 5 years leading people directly.
Strong background in technical support leadership and process improvement.
Proven success in building and motivating high-performing teams.
Mechanical/troubleshooting skills (fitness equipment experience a plus).
Strong communicator and collaborator with a track record of operational impact.
CRM expertise and workflow management skills.
Bachelors degree or equivalent experience.
Whats In It for You:
We know that taking care of our customers starts with taking care of our people. Youll find an environment that values growth collaboration and well-beingplus competitive benefits including:
Health & Dental Insurance
Company-paid Life Insurance
401(k) with company match
Generous Paid Time Off
Employee product discounts
Wellness programs
Why Youll Love It Here:
This isnt just about managing a teamits about defining the customer experience for a global leader in fitness and wellness. If youre energized by leading people solving problems and building processes that stand out wed love to hear from you.
#ZR
Required Experience:
Manager
Employment Type
Full-Time
