Parts Counter Associate
Parts Counter Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Carolina Automotive Group is seeking a highly motivated individual to join our Team! Carolina Automotive offers competitive pay great benefits and a very handsome retirement plan!
Essential Duties:
- Assists all customers (retail and shop) in selecting required parts in a friendly professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Notifies the body shop when all parts have arrived and when they will be delivered.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors or stocks those items not picked up or required.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders invoices insurance estimates and special-order parts.
- Sets up orders for daily shipment delivery or pick-up.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications
- Ability to handle multiple tasks
- CDK experience is desired
- Good social and interpersonal skills
- Strong record of positive Customer Happiness results
- Collaborative and eagerness to improve
- Professional personal appearance
- Musthave dealershipexperience
- Willing to submit to a pre-screen background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
