NOC Analyst i - 3rd shift
NOC Analyst i - 3rd shift
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Salary Not Disclosed
1 Vacancy
Job Description
EXCITED TO GROW YOUR CAREER WERE GLAD YOURE HERE!
Primary Purpose: The NOC analyst supports the Maritz IT Services organization and the associated business units by providing tiered support for monitoring Maritzs information technology infrastructure as well as supporting service delivery applications and deployments. The best candidate can assess a situation and determine the tactical steps forward by following organizational processes and incident response procedures.Third shift hours
The hours of coverage for 3rd shift are as follows: 12 midnight 8 AM. The person will start on the first shift to receive training for at least two weeks then move to the 3rd shift. The shift will fluctuate between days but can include weekends i.e. Wednesday to Sunday or Sunday to Thursday or some combination of days including holidays.
Person will be 100% remote but must be located in the St. Louis MO area.
NOC Analysts attend to daily operations and concurrently plan support and manage a variety of tasks. They apply a broad range of knowledge of technical and business-related concepts as well as the ability to communicate with support professionals and customers. Analysts must possess exceptional analytical and problem-solving skills and exceptional communication skills.
Primary Responsibilities:
75% - Under minimal supervision monitor network and server infrastructure. Troubleshoot issues as they arise. Escalate as needed. Document all issues in ticketing system. Configure monitoring tools to provide availability and performance metrics. Monitor infrastructure (servers network applications etc.) utilizing SolarWinds for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to support teams as needed to resolve issues. Troubleshoot issues as they arise and escalate as needed. Configure monitoring tools to provide availability and performance metrics.
25% -Communicate in a courteous and professional manner supplying the appropriate information. Manage and facilitate bridge lines during outage situations. Document all issues in the Jira ticketing system. Excellent communications to all levels of the organization from technical engineers to senior leadership.
Qualifications:
2-4 years experience in a technical operations center environment or general infrastructure support experience preferably with at least one year providing direct customer support
Experience setting up monitors preferably in GCP AWS or SolarWinds
Excellent customer service skills
Ability to work both independently and as a part of a team
Ability to analyze and intelligently troubleshoot issues
Ability to learn quickly and adapt to new technologies and processes
Windows Linux and or VMware experience
Understanding of network fundamentals
Network and server monitoring experience
General exposure to scripting languages i.e. PowerShell Python Terraform
Ability to communicate clearly to stakeholder groups during incidents via email chat and SWAT calls
Technical certifications are a plus
Available to work 3rd shift including weekends and holidays.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical dental vision life insurance disability 401k tuition reimbursement paid time off and more! Part-time employees may qualify for medical 401k and paid time off depending on total hours worked. View all details at .
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by calling 1- or by sending an email to .
Required Experience:
IC
Employment Type
Full-Time
