IT Functional Support Consultant (Cloud ERP/ Microsoft Dynamics 365 FinOps)
IT Functional Support Consultant (Cloud ERP/ Microsoft Dynamics 365 FinOps)
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1 Vacancy
Job Description
Position: IT Functional Support Consultant (Cloud ERP/ Microsoft Dynamics 365 FinOps)
Location: Kuala Lumpur Malaysia (Hybrid)
Salary: Negotiable and market related. Based on experience and skills
Eligibility: Must be legally allowed to work in Malaysia
About Wild Tech
Wild Tech is a leading provider of innovative business solutions specialising in SME and enterprise-level ERP systems. Were passionate about helping our clients optimise business performance and achieve strategic goals through the power of technology.
Learn more:
About the Role:
Were looking for a proactive and customer-focused IT Functional Support Consultant to join our Managed Services team. Youll be responsible for delivering Level 1 and Level 2 support for our customers across cloud ERP platforms with a strong focus on Microsoft Dynamics 365 Finance & Operations (D365 FinOps) and other integrated business applications.
This role is ideal for someone with hands-on experience in ERP support and a passion for cloud-based solutions whos ready to expand their knowledge across Microsofts modern workplace ecosystem.
What Youll Do:
Provide Level 1 and 2 technical support for Microsoft D365 Finance & Operations
Troubleshoot and resolve issues across financials supply chain sales and reporting modules
Support users across Microsoft 365 tools (Teams Outlook SharePoint) and Power Platform
Assist in triage resolution and escalation of support tickets within SLAs
Create and maintain internal knowledge base articles
Communicate effectively with end users to understand their issues and guide them through solutions
Collaborate with senior engineers and consultants on complex issues and improvements
What Were Looking For:
13 years of experience in IT or application support ideally with MS Dynamics 365 FinOps and SCM Modules
Strong familiarity with Microsoft Dynamics 365 Finance & Operations and/or Supply Chain Management (SCM Modules)
Exposure to Microsoft 365 and Power Platform is highly desirable
Good communication skills in English both verbal and written
Logical problem-solving skills and a willingness to learn
Experience with helpdesk/ticketing systems (e.g. Freshdesk Zendesk ServiceNow)
Hands-on in support environments handling user tickets troubleshooting issues and performing functional configurations
Comfortable working with business users to resolve functional problems
Certifications (Preferred but not mandatory):
Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate
Microsoft Certified: Azure Fundamentals / Microsoft 365 Fundamentals beneficial
ITIL Foundation or relevant service management frameworks
Why Join Us
Hands-on exposure to real Microsoft D365 FinOps environments and modern tools
Broaden your skills across Microsoft Cloud technologies and business systems
Supportive team with clear career development pathways (into consulting engineering or leadership)
Sponsored certifications and training resources
Salary & Benefits:
Competitive MYR salary (commensurate with experience)
Annual performance reviews and growth opportunities
Flexible work options (including hybrid/remote arrangements)
Paid certification programs and Microsoft exam vouchers
Additional Information
Occasional regional travel may be required.
Flexibility to support project milestones outside of standard hours.
Applicants must have the right to work in Australia sponsorship is not available.
No recruitment agencies direct applicants only.
Please send your CV to to apply.
Required Experience:
Manager
Employment Type
Full-Time
