Assistant Manager, Customer Promise - Medical Reimbursement & Accident
Assistant Manager, Customer Promise - Medical Reimbursement & Accident
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Salary Not Disclosed
1 Vacancy
Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Principal Duties & Responsibilities:
Adhering to the claims workflow in relation to Accident and Hospitalization claims procedure.
Assess and provide justifiable claims according to policy terms and conditions within the department benchmark turnaround time and authority limit.
Ensure claims appeal referral or complaint from any parties are attended to and respond within the benchmark set by the department.
Ensure and monitor claims processing to be within the department benchmark and turnaround time.
Closely follow up on outstanding cases.
Attend to & handle enquiries from internal staff branch staff agents policyholders/claimants and queries from other insurance companies and ensure the respond within the benchmark set by the department.
Correspond both internally and externally (inclusive but not limited to agents policyholders employer private investigator FMB and BNM) in order to handle day to day operation functions of the department and coordinate with other departments where applicable.
Record update review prepare and submission of statistics or reports as required by the Management within the agreed service standards.
Continuously review processes identify and resolve any gaps through constructive feedback and implement process improvement where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section.
Continuously attend and involve with training for personal and career development.
Conduct internal & external training in claims related matters as and when required.
Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters as and when required
REQUIREMENTS:
Degree in Biomedical Science/ Biology/ Mathematics/ Economics/ Statistics Business Administration and etc. Professional life insurance qualification e.g. ACII AMII AAII FLMI would be an added advantage.
Fresh Graduate (for Executive) or Claims Handling i.e. 3 to 5 years in Life Insurance industry (for Assistant Manager)
Good command of English and Bahasa Malaysia.
Must have minimal insurance knowledge
Equipped with insurance knowledge & technical know-how on the fundamentals of Insurance i.e. Accidental & Medical business acumen (for Assistant Manager)
Able to work independently and have good communication skills
Must be IT literate
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Employment Type
Full-Time
