Team Manager - Receipting

Job Purpose

Manage and coordinate all tasks related to handling and application of customer payments on timely manner to ensure that customer accounts are updated and reflect the correct accounts receivable balance in customer statement of account. This includes ensuring due diligence in reviewing unapplied customer payments in transitory accounts whilst ensuring that remittance information from customers and collection teams comply with relevant policies and guidelines.

Key Tasks

Service Delivery
Manage the Cash Application team to ensure service delivery effectiveness in managing the timely allocation of customer payments to customer invoices or accounts.
Ensures the timely resolution of customer payment queries and resolutions ensuring that the same do not recur
Ensure that requests for payment allocation reversals and write-offs are in accordance with Global OTC guidelines duly approved and based on acceptable business rationale
Control and evaluate financial risk exposure and ageing transactions for customer accounts and report both risks and opportunities as an outcome of thorough review of write-offs payment patterns and define interventions to mitigate the risks
To improve quality efficiency and effectiveness of the finance and OTC services provided through process improvements automation and harmonization with the aim to optimize working capital minimize transactional costs and control DP DHL exposure to bad debt losses
Establish and sustain strategic relationships with Global and Regional OTC and Finance teams to support resolution of customer issues and drive timely collection of payments
Perform on timely manner the execution of CRISP controls and ensure compliance to international accounting standards and DHL policies
Collaborate with country regional and global teams to the deployment of EGAP solutions

Process
Ensure the focus on compliance with corporate guidelines procedures and standards.
Ensure adherence to internal authorization levels and other local guidelines.
Renders support on the digitalization/automation of non-value adding tasks and drive ERP & EGAP system enhancements
Establish and sustain strong internal control environment
Conducts periodic review of procedures and systems in order to minimize risk and increase cost efficiency.
Ensure that management reporting tools to capture all relevant financial data.
Enables complex analytics and thorough process reviews for sustainability and for automation/digitalization opportunities
Endorse for prioritization relevant process and system capability enhancements that are customer-centric and business critical

People
Implements leadership development and ensure there is a solid succession line for sustainability
Motivate and support continuous development of people including critical experts and high potential talents
Champion self-learning feedback coaching and active communication in the team
Motivates team through concrete employee engagement strategies especially amidst changing work environment/models (e.g hybrid and flexible working conditions)
Provides clear focus on priority long-term goals for the team

Strategy
Provide inputs to the APSSC Senior Leadership Team in defining the APSSC strategy every 5 years and recommend relevant initiatives that support the sustainability and growth of the SSC whilst ensuring alignment with Global Express strategy and priorities
Provide inputs to Global Process leads relative to improvements and challenges pertaining to the process and the relevant systems
Support and communicate to the team key operational targets/goals relative to process execution

Stakeholders
Establish and sustain good relationships with all key stakeholders i.e. regional and global counterparts - Regional/Country CFOs & OTC Heads Country Commercial Managers Global BPO teams and Global Process Tower heads
Identify and implement in tandem with the BPO team opportunities to improve service quality and service effectiveness.
Collaborate with HR on talent recruitment people development and employee relations
Build and maintain relationships with internal external suppliers and statutory bodies relevant to the function in scope