Customer Learning & Enablement Specialist

Build Your Career at Canto Where Innovation Meets Impact

At Canto were not just transforming digital asset managementwere creating a workplace where talented individuals can thrive. As a leader in DAM we empower businesses to organize manage and distribute their digital assets seamlessly. With4000 customers worldwide our success is driven by passionate people who bring creativity collaboration and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning open communication and hands-on impact. Here youll have the opportunity to take on exciting challenges develop your skills and grow alongside a company thats making waves in the industry. We believe in supporting our team members valuing fresh ideas and celebrating every success together.

If youre looking for a career where you can make a difference expand your expertise and be part of a global community Canto is the place for you. Were growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Job Title: Customer Enablement Manager

Location: Cork Ireland Hybrid

Role Overview:

As Customer Education Manager you will be the architect and driver of Cantos customer education and enablement strategy. Your mission is to empower our customersboth new and existingto fully understand adopt and get the most value from our platform. You will own and manage our Learning Management System (LMS) and develop scalable impactful educational programs including a comprehensive Customer Academy. You will work closely with Implementation Product Support Customer Success Product and Customer Marketing teams.

What youll be doing:

Strategy & Ownership

• Design and execute Cantos Customer Education and Enablement Strategy aligned with business goals including onboarding efficiency product adoption and churn reduction.
• Own the LMS platform including content strategy configuration maintenance and reporting.
• Define key metrics (e.g. course completion engagement impact on churn) and report on program effectiveness.

Program & Content Development

• Develop scalable training content including self-paced courses certifications and video tutorials
• Launch and grow a Customer Academy with tiered learning paths for different personas (e.g. Admins Power UsersConsumer Users) including best-practice and tips and tricks section to underline our 30 years of experience in the DAM space.
• Partner with Product Marketing and Product Management to create training for new features add-ons and releases.

Cross-functional Enablement

• Collaborate with Implementation Managers to offload repetitive training tasks freeing them to focus on strategic onboarding.
• Partner with Customer Success and Support teams to promote ongoing learning and product mastery across the customer lifecycle.
• Partner with Customer Success and Customer Marketing on creating education-driven campaigns to re-engage inactive users and drive product adoption across the customer base.
• Serve as an internal advocate for the voice of the customer in educational content.

Qualifications & Experience needed to be successful in this role:

Required:

• 5 years experience in customer education enablement training or a related field in a B2B SaaS environment.
• Strong experience managinga LMS platform (preferred Absorb) including structuring learning paths uploading content managing users and reporting engagement metrics.
• Proventrack record of designing and delivering effective customer training programs.
• Experience building and scaling a Customer Academy and certification programs
• Hands-on experience writing producing andmaintaining digital learning contentincluding video scripts e-learning modules interactive tutorials quizzes and guides.
• Proficient in eLearning content creation tools.
• Excellent written and verbal communication skills with a strong ability to translate complex topics into easy-to-understand training
• Comfortable working cross-functionally with teams such as Product Support Implementation and Customer Success.
• Strong project management skills with the ability to plan prioritize and execute multiple education initiatives.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Familiarity with graphic design and video editing tools
• Experience designing for localized or international audiences including translation and cultural adaptation
• Experience with gamification techniques and applying them to learning paths to boost engagement
• Optional professional certifications such as:
• Certified Professional in Talent Development (CPTD)
• Certified Professional in Learning and Performance (CPLP)
• Instructional Designer certification
• LMS vendor certifications

Why Canto is the Place to Be!

Ignite Your Potential Join a fast-growing company where innovation and agility fuel success.

Make an Impact Your ideas and efforts directly shape our futureevery contribution matters.

Learn Grow Thrive Gain real-world experience and develop new skills as we scale.

Stronger Together Be part of a close-knit supportive team that values collaboration and camaraderie.

Your Voice Matters We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs Solve meaningful problems with creativity and confidence.

Balance that Works for You We believe success comes from a healthy work-life harmony.

Endless Growth Potential As we rise so do you. Step into new opportunities and grow with us.

A Global Perspective Work alongside diverse talented colleagues and broaden your horizons.

Come be part of something excitingyour future starts here!

Canto is an Equal Opportunity Employer. Were committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race color religion gender identity sex sexual preference sexual identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition military status or any other characteristic protected by local law or ordinance.