Sr. Customer Success Partner (f/m/d) SAP Business Technology Platform

Summary

The focus of this position is to help customers leverage SAP Business Technology Platform (SAP BTP) within their application projects as the preferred cloud platform. BTP is the engine for innovation through integration extension and analysis of Intelligent Enterprise scenarios. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAPs most strategic customers. The BTP Customer Success Manager (CSM) role is responsible for developing relationships with technical decision-makers in their assigned accounts to ensure broad portfolio consumption both within and across application projects through Technical Advisory.

Responsibilities

• You will proactively partner with customers to sustainably increase consumption of SAP BTP servicesand coordinate activities with the Account Team.
• You analyze the big picture have expertise with digital transformation and coach on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers as described in the SAP BTP engagement model.
• You will analyze your customers technical needs and execute consumption plans for your assigned customers.
• You will provide recommendations and prepare the customer to make the best use of the solution in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts Account Teams Pre-sales Product Management groups Support Services Partners etc.
• A BTP-CSMmay also be assigned to fulfill a customers premium subscription services.

Role Requirements

You will excel in this role if:

• You have 5 years of experience working in the IT Industry. Your background could include Software Engineering Solution Management Project/Product Management Project Implementation Pre-sales Technical Customer Engagement Customer Success Proactive Support Services Consulting and more.
• You have a deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite Cloud Databases Cloud Data Management Analytics Cloud Solutions.
• You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure Amazon Web Services Google Cloud etc.) Certifications in enterprise architecture are a plus.
• You have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You can navigate complex organizational dynamics both internally at SAP as well as externally with customers and partners.
• You can continuously learn and adapt to the unique business and cultural practices of each region/country.
• You have a focus on customer service mindset and customer empathy.
• You have a passion for learning new technologies and enjoy problem-solving.
• Business fluency in German written and spoken is a must.

Our Team

We pride on a work environment that is inclusive and diverse. Every idea and perspective is valued. The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices utilizing communication platforms to answer each others questions and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and deliver exceptional customer experiences.