Room Attendant- TEMPLATE
Room Attendant- TEMPLATE
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
BLURB & BENEFITS
Job Summary: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive courteous and efficient service to all guests.
Qualifications
Education & Experience:
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements:
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive friendly courteous and service oriented manner.
- Must be effective at listening to understanding and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance DoubleTree by Hilton Standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
- Comply with Embassy Suites by Hilton Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity identify problem areas and assist in implementing solutions.
- Must be effective in handling problems including anticipating preventing identifying and solving problems as necessary.
- Must be able to understand and apply complex information data etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Always maintain a warm and friendly demeanor.
Duties & Functions
Fundamental Requirements:
- Employees must always be attentive friendly helpful and courteous to all guests managers and fellow employees.
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways public areas and closets clean neat and vacuumed (if applicable).
- Restock housekeeping cleaning cart for next days use.
- Replenish chemical bottles.
- Clean room with the door closed according to standards unless requested to do otherwise by the guest.
- Report all missing items from room (i.e. irons/boards hair dryers etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for Lost and Found according to the standards.
- Ensure overall guest satisfaction.
Were anequal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
Employment Type
Full-Time
