Sr Technical Support Associate
Sr Technical Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy timely feedback and customer satisfaction. You will drive timely identification investigation resolution root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset methodology and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. Be part of a team that is solving complex technical problems for the customer. Learn to apply highest standards of customer support. Build business acumen while learning to address customers technical needs.
JOB DUTIES:
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge
YOU MUST HAVE:
- Excellent English Communications and verbal skills
- Customer Service Experience
WE VALUE:
- Experience in the industry is preferred
- Good interpersonal and verbal & written communication skills
- Strong continuous improvement mindset strong leadership impact
- Experience with and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
WHATS IN IT FOR YOU
- Benefits that go beyond Mexican labor law ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training mentoring and challenging projects.
- Access to cutting-edge tools resources and a supportive team to help you excel.
- The chance to work with a global innovative company shaping the future in its industry.
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Required Experience:
Senior IC
Employment Type
Full-Time
