Senior Associate Client Services

• Be direct point of contact for Asset Managers and CSA Brokers to ensure smooth daily reconciliation/paymentprocess. Escalate issues and queries in a timely fashion to the team leads.
• Build excellent working knowledge of the payments/reconciliation software functionality to be able toexecute each task accurately and timely.
• Capture key data points and help build MI reports that will be presented to internal and external stakeholders.
• Confidently use excel to analyse compare data sets and derive conclusive action points from them.
• Pro-actively respond to emails and calls ensuring all queries are addressed and escalate any issues risks or uncertainties to team leads.
• Streamline and improvise on the existing guidelines/processes for reconciliations and payments.
• Resolve reconciliation breaks following established procedures responding to broker queries on any queriesregarding these breaks.
• Document & maintain all internal processes up to date and actively contribute towards building a knowledgerepository.
• Demonstrate good understanding of client requirements and needs and be able to communicate theseeloquently to any internal or external stakeholders.
• Regularly review each deliverable to ensure the tasks are done accurately and within the requiredspecifications while managing the deadlines given.
• Build relationships with third party counterparts ensuring clear understanding of how they work and what isrequired for good working relationship.

Euronext Values

Unity

We respect and value the people we work with

We are unified through a common purpose

We embrace diversity and strive for inclusion

Integrity

We value transparency communicate honestly and share information openly

We act with integrity in everything we do

We dont hide our mistakes and we learn from them

Agility

We act with a sense of urgency and decisiveness

We are adaptable responsive and embrace change

We take smart risks

Energy

We are positively driven to make a difference and challenge the status quo

We focus on and encourage personal leadership

We motivate each other with our ambition

Accountability

We deliver maximum value to our customers and stakeholders

We take ownership and are accountable for the outcome

We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.