Network DDoS Engineer
Network DDoS Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
As a Network Escalation Engineer you will provide the top tier of support working alongside our exceptional global teams of professionals in Engineering Security Product Management and Product Support.
You will join our 24*7 global Escalation team and will be responsible for analyzing and resolving complex and challenging issues focusing on our Network protection solution and driving the quality of Imperva products forward.
Key Responsibilities:
- Lead problem resolution requiring extensive analysis troubleshooting and escalation to product development for our Network protection product
- Work with Impervas developers on solutions to problems escalated from the Imperva support teams globally
- Prioritize issues handling and bug fixes
- Take part in shaping new features and products and represent the voice of the customer
- Proactive prevention of support issues by analyzing problem trends and making recommendations to improve product quality processes and knowledge
- Knowledge transfer to support teams
- Identify propose and enforce escalation process improvements
- Assist different teams including support premium services sales and other teams in the field
Qualifications:
- At least 5 years of experience and relevant background as a Network Engineer
- Deep understanding and proven experience with BGP and Network routing
- Deep understanding of L3/L4 and L7 protocols
- Experience with Cisco/Juniper routing and switching advantage
- Knowledge of security appliances (such as firewalls) - advantage
- Excellent analytical and problem-solving skills
- Excellent customer-facing skills
- Ability to write technical guides and explain technical concepts both to a non-technical audience and technical engineers
- Ability to work with several interfaces in parallel and matrix management skills
- Team player
- High level of interpersonal skills
- Proven ability to influence without authority and drive results
- Analyzing data using tools like grafana kibana Coralogix advantage
- Technical certifications such as JNCIA/CCNA/DBA etc advantage
Employment Type
Full-Time
