Customer Service Representative
Customer Service Representative
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Job Description
Why Ansell
At Ansell we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance peoples quality of life. As a global leader in protection solutions we design and develop a wide range of products including gloves clothing and other protective gear to keep workers safe and productive across industrial medical and consumer applications.
Discover more about our company our people and our values by visiting us at Ansell.
Ansell is looking for a Customer Service Rep to join our team in Queretaro!
Responsible for relationship management accurate order processing and fulfillment and customer retention of an account portfolio for Industrial and Healthcare customers with an annual sales value up to $120M.
The CSR serves as the primary point of contact for an assigned portfolio of accounts within a predefined region in partnership with respective field sales. This role will provide customer support by analyzing and processing orders; and responding to customer and field sales requests and inquiries. The CSR will collaborate with cross-functional business partners including Supply Chain Finance Marketing and Distribution Centers to facilitate a best-in-class customer experience.
What benefits and opportunities does Ansell offer
Competitive compensation plan including a performance based annual incentive.
Flexible and hybrid work model.
A culture of belonging and inclusion collaboration thrives and everyone feels seen heard and empoweredacross our global community.
Ansell University LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.
Health Benefits: medical dental vision short term and long- term disability and wellness programs
Paid time off (vacation sick and personal days) according to federal job law.
Continuing Education Reimbursement
Regional Belonging & Inclusion Networks
Green office concept and a global mission of sustainability
What your role will be
Manage the order lifecycle process for all customers in assigned portfolio of accounts (Industrial and Healthcare; Distributors and End-Users; Global and National Partners; and Regional).
Ensure customer retention by establishing and fostering sustainable relationships through open and proactive communication with internal and external customers.
Monitor report and document service complaints by:
Clarifying customer complaints
Determining root cause
Identifying and explaining the best solution
Expediting corrective action or adjustment
Confirming resolution
Partner with field sales to oversee and manage the customer experience for an assigned region by:
Soliciting and documenting customer feedback
Identifying and reporting opportunities for improvement to leadership
Proactively partner and collaborate with cross-functional business partners to provide a seamless customer experience and achieve departmental KPIs.
Represent Ansell as the global product innovator by providing technical product expertise and recommending solutions that meet customers protection needs.
Possess a clear understanding of Ansells Global Supply Chain using that knowledge to deliver service excellence and exceed customer expectations.
Anticipate identify and create sales/customer-related reports to benefit both the customer and the organization in achieving sales goals.
What will you bring to Ansell
Education
Undergraduate degree preferred and/or equivalent experience
Experience
5 years of customer service experience
Oracle experience preferred
Salesforce or other CRM experience
Proficiency in Microsoft Office
Knowledge and Skills
Ability to inspire trust
Strong business knowledge of order-to-cash flows
Ability to work under pressure in a fast-paced environment
Exceptional problem-solving and analytical skills
Capable of managing internal and external customer expectations and delivering on them
Emotional maturity and situational awareness to respond appropriately in crisis situations
Understanding of and ability to implement and enforce company policies SOPs and workflows
Patience and diplomacy in handling frustrated or angry customers with a solutions-focused mindset
Desirable Job Competencies
Excellent interpersonal communication (oral and written) and organizational skills
Ability to work independently and as part of a team
Strong customer focus
Excellent organizational and critical thinking skills
Strong work ethic and customer service mentality
Join us to lead the world to a safer future apply today!
Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race color religion creed national origin or ancestry sex age physical or mental disability veteran or military status genetic information marital status parental status or any other legally recognized protected basis under federal state or local law. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the companys personnel representative if you need assistance completing this application or to otherwise participate in the application process.
Ansell is an EO Employer M/F/Vets/Disabled and other protected categories.
Our Commitment to Belonging and Inclusion:
Ansells vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong feel included and empowered at work. its not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all regardless of age gender background disability veteran status or experience alone! Its what drives Ansell as an organization towards a workforce that reflects the communities in which we operate its what drives us to serve our customers and stakeholders with pride and its what differentiates Ansell.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
