Claims Service Specialist - Commercial Property (6-month contract)
Claims Service Specialist - Commercial Property (6-month contract)
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Job Description
Location: Melbourne
Term: Full Time opportunity 6-month contract
Who are we
Guild Insurance is Australias leading provider of insurance solutions for allied healthcare professionals. For over 60 years weve been providing exceptional products services and unparalleled customer experiences driven by a genuine care for our clients professional and financial well-being. With over 140 industry partnerships and 80000 customers nationally we are uniquely positioned to offer insurance our customers can depend on.
The role:
Guild Insurance is seeking a dedicated and experiencedClaims Service Specialistwith a strong background incommercial property claims or lodgementto join our Melbourne team on a 6-month contract.
This is a fantastic opportunity to bring your expertise to a values-driven organisation that puts customers first. Youll be the initial contact for new claims and play a key role in setting the strategy and ensuring a smooth claims journey.
Key responsibilities:
- Receive and triage new commercial Property claims ensuring accurate data capture
- Set customer expectations and appoint service providers in line with guidelines
- Manage a portfolio of low complexity claims with a focus on financial and customer outcomes
- Maintain compliance with regulatory standards and contribute to continuous improvement
Essential experience:
- Commercial property claims or lodgement experience is a must
- Experience using ClaimsCenter (highly desirable)
- Proven ability to deliverexceptional customer servicewith strong relationship management and communication skills
- Demonstratedanalytical thinking and attention to detail with high computer literacy and organisational capability
- Empathetic and culturally aware with the ability to support diverse customer needs and work effectively in a team environment
- Strong communication analytical and organisational skills
What we offer
- Hybrid working arrangement (2 days in office & 3 days from home)
- A role that will provide you depth and breadth of experience you just cant get in bigger organisations. Youll be highly visible and so will the work you do as a leader
- Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
- Wellbeing initiatives learning opportunities and purpose led businesses
If this role sounds like what youve been looking for then please submit an application for our Recruitment team to review.
Our employee experience:
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers and everyone contributes to make a real difference by supporting the people our communities rely on.
Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness dignity and respect.
If you have any questions please email Sandra at Please do not apply via email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
