IT Helpdesk
IT Helpdesk
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Salary Not Disclosed
1 Vacancy
Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS
Would you like to become part of the worlds most international company
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Centric Team and become a Certified International Specialist!
YOUR TASKS
- To provide IT first tier support for all IT related issues.
- To provide simple user training and on-going user support.
- To log and resolve all reported IS issues within agreed SLA into ServiceNow System.
- Provide support for Video Conferencing off-site meetings webcast support and key AP events.
- To work with vendor for support issues.
- To manage service quality provided by vendor.
- To partner with ITSC support for issues not related to local.
- To provide IT support for all IT related issues.
- To partner with Area Technical Services in desktop standards and configurations.
Technical Skills
- In depth knowldege of maintaining desktop computers printers and peripheral hardware/software
- In depth knowledge and experience supporting Microsoft XP MS Outlook and MS office suite.
- Familiarity with network concepts like TCP/IP DNSDHCP WINs..
- Remote troubleshooting via phone Netmeeting.
- Setting up and troubleshooting of VPN (SecureAccess)
- Familiar with basic video conferencing /audio conferencing
YOUR PROFILE
Exhibits an exceptional degree of ingenuity creativity resourcefulness and empathy.
Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.
Typically requires at least Diploma in Information Services in Information Servicesand or 1- 2years of working experience.
OUR OFFER
Strong career support in a international environment
Great culture and colleagues
Multifarious benefit program
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
Employment Type
Full-Time
