Customer Experience Associate
Customer Experience Associate
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Job Description
Job Location: Talegaon Pune
Position Summary
This position is responsible to deliver on the SCM Strategy in the geographical area covered by Maersk Area office. Deliver according to the financial and operational targets defined by some of the global customers of Maersk.
Job Responsibilities
End-to-End Export Shipment Management for ocean FCL as well Air mode.
Handle full lifecycle of Export shipments from container planning booking trailer placement stuffing plan (max container utilization) export documentation(SI VGM) RFID sealing customs clearance with form 13 and container inward at port without DND charges .
Close co-ordination with CHA /Shipping line for all shipping documentation(BL copies) is accurate compliant and completed in a timely manner to export shipment with 100% accuracy.
Monitor shipment milestones and proactively address delays or issues.
Liaise with freight forwarders carriers and internal stakeholders for optimal routing and cost efficiency.
Stakeholder Collaboration & Communication
Coordinate with internal departments (procurement planning finance etc.) to ensure alignment on shipping timelines and documentation needs for domestics intra company movement.
Prepare and submit required MIS/DSR reports to stack holders (Internal as well as External) as per fix schedule without error.
Team Support & Process Improvement
Train and support junior team members as needed.
Required Skills
MS Excel Power BI
Education:
- Bachelors degree or equivalent in business or related field
Experience:
- SCM background with proper understanding of international supply chains
- Minimum 5 years of work Experience from operational roles in Logistic industry
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Employment Type
Full-Time
