CS - Center of Excellence Manager
CS - Center of Excellence Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
- Defining and implementing operational strategies: Developing and executing plans to improve efficiency quality and performance within the Center of Excellence.
- Managing and leading teams: Overseeing the work of team members providing guidance and support and fostering a collaborative environment.
- Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
- Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
- Process improvement: Identifying opportunities for process optimization and implementing solutions.
Requirements:
- 5 years minimum of leadership experience handling customer service
- 7 years minimum BPO background
- Strong Excel and Powerpoint Skills
- COLLEGE DEGREE - ANY COURSE
- Experience in creating process definition or framework for coaching training reporting governance and workforce management.
- Process improvement and process framework creation.
- Amenable to work in shifting schedules.
- Amenable to work ONSITE in BGC Taguig
- Able to start ASAP.
Benefits:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities and exposure to multiple accounts
- Weekends Off
Employment Type
Full Time
