Repairs Coordinator (12m FTC)
Repairs Coordinator (12m FTC)
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1 Vacancy
Job Description
At Paradigm Housing Group were committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaabs Law were expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp mould and emergency hazards.
This is a vital role at the heart of our operations ensuring urgent repairs are triaged scheduled and completed within legal timeframes while keeping residents informed and supported throughout the process.
What youll be doing:
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Acting as the central point of contact for damp and mould cases
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Ensuring all repairs are scheduled and completed within Awaabs Law timeframes
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Coordinating emergency and follow-on works including subcontractor allocation
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Keeping residents updated and supported throughout the repair journey
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Maintaining accurate case records and ensuring systems are updated in real time
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Supporting the Repairs Manager with performance tracking and reporting
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Collaborating with internal teams and external contractors to deliver effective solutions
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Prioritising disrepair cases complaints and asset referrals
What youll bring:
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Experience in customer service ideally within property maintenance or housing
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Familiarity with housing legislation including Awaabs Law and HHSRS
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Strong organisational and time management skills
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Excellent communication and problem-solving abilities
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Confidence working in a fast-paced environment and managing competing priorities
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A customer-focused approach and the ability to support vulnerable residents
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Proficiency in Microsoft Office and service call logging systems
Why join Paradigm
Were a not-for-profit housing provider managing over 17000 homes across the South East. We reinvest in our people our homes and our communities. When you join us youll benefit from:
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Competitive salary and pension scheme
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Generous holiday allowance
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Health Cash Plan and wellbeing support
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Opportunities for training and career development
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A supportive and inclusive working environment
Location: High Wycombe Chesham / Hybrid working (2 days per week working from the office 3 days per week working from home).
Salary: 31074 Excellent Benefits
Contract Type:12 monthFixed-Term-ContractFull-time 37 hours per week.
Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
Our application process includes a few application questions that wed like you to answer (so no need to write a cover letter) together with your CV so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.
Thank you for your interest in Paradigm Housing Group thus far.
About us
We are Paradigm Housing Group.
We manage more than 17000 homes across the South East.
We know that house prices in the areas where we work are high both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity the money we make goes into building new homes and providing an excellent service for residents.
We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sectors largest digital transformation programmes improving our environment and sustainability targets and delivering more quality homes to people who need them.
Our benefits
- Holidays 25 days rising to 30 with length of service (30 days starting for senior roles) plus an extra three paid days off between Christmas and New Year and the opportunity to buy up to another five days.
- Pension scheme: a defined contribution scheme with employer contributions of 7.5% or 9.5% depending on the employees contribution rate.
- Car leasing scheme.
- Annual bonus potential.
- 1 paid professional subscription per year.
- Family friendly policies including generous paternity maternity shared parental and adoption leave sabbaticals and more.
- Health cash plan worth over 1800 per year. Includes dental optical prescriptions and flu jabs physiotherapy chiropractic therapy reflexology Sports massage and more.
- Hybrid working for many roles.
- Up to three paid Giving Back (volunteer) Days a year.
- Modern collaborative offices with free parking and charging points for electric vehicles.
- Opportunities for career development and progression.
- Social events such as quiz nights Christmas Party Summer BBQ.
Our Vision
We provide excellent services to customers.
And build new homes to help more people.
We make sure our homes are safe and sustainable.
And strive to do more by making the most of our resources.
Working For Us
Our Values
Safer Together
Driving Improvement
Working As One
Acting Thoughtfully
Being Clear
Please note that customer facing roles may be subject to a DBS check.
Documents
Required Experience:
IC
Employment Type
Unclear
