Administrator, Information Technology Application
Administrator, Information Technology Application
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
GENERAL DESCRIPTION:
This position is responsible to provide a root cause analysis and faster first call resolution by proving a higher technical insight into customer transactional addition position is responsible to provide a proactive research and analysis when changes are introduced in production that may affect customer facing application.
Area of expertise (Skills)
Responsibilities
1. Provide 1st level support for Agent Support APP (Clarify/IVR/WEB/TAS) and other platforms that integrate with Clarify (RRP/BRM/RTR/POSA/MAX/PCRF). Fix clarify issues reported by the Call Centers and also for APP when the customers or representatives are having any issues while making transactions. Support in house Agent Support system on daily business.
2. Provide a proactive research and analysis on issues reported that may affect customer facing applications with good technical insight that helps the next level of support to pinpoint faster the root cause analysis/resolution.
3. Team leader responsible for the day-to-day oversight of offshore team on Level 1-2 tasks making sure they respond in time and with quality.
4. Status reports/Monitoring/Administrative tasks for Tracfone management team.
Other Skills and Experiences (Min)
Qualifications:
Bachelors Degree in Computer Science MIS or related technical discipline or equivalent combination of education and experience
At least 2 yrs. of experience in Oracle SQL is required
At least 2 yrs. of experience in Oracle PL/SQL is preferred
Knowledge of Java SOA and Web Services is preferred
Knowledge of a Unix-based operation system is desirable
Must be well versed in writing SQL Queries in a RDBMS environment.
Education
Required Experience:
Unclear Seniority
Employment Type
Full Time
