Merchant Support Specialist II
Merchant Support Specialist II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Unlock your potential with Quantum ePay - Were a full-service financial technology provider that helps business owners lower their costs earn more money and improve their quality of life. Our company is growing and we are seeking professionals who are results-driven with fantastic customer service experience!
We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity enabling our clients to operate efficiently and effectively in confidence. With a focus on providing exceptional service to our merchants we bestow integrity teamwork passion and delivering reliable service. Our company is growing incredibly fast and we are seeking experienced business professionals! If success and passion motivate you join us and maximize your potential with Quantum ePay.
Were looking for a Merchant Support Specialist II with customer support experience in payments or merchant services. Youll receive hands-on training to get fully up to speed with our tools and processes and theres plenty of room to grow as you gain deeper knowledge and expertise in the role. Bilingual skills in Spanish Mandarin or Korean are a strong plus!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Research and resolve issues related to merchant processing history transactions and account activity
- Assist merchants with terminal and gateway issues ensuring timely resolution and minimal disruption to business operations
- Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism
- Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization
- Serve as a point of support for Tier I representatives providing guidance and knowledge sharing to strengthen the overall support team
- Deliver exceptional service by answering merchant questions and ensuring a positive customer experience
- Collaborate with internal teams (Risk Underwriting Sales etc.) to resolve merchant issues efficiently
- Perform additional duties and special projects as assigned
QUALIFICATIONS:
- 1 year of experience in Merchant Services Payment Processing or related fintech/customer support role (required)
- Excellent verbal written interpersonal and relationship-building skills
- Proven ability to troubleshoot merchant account and payment issues with accuracy and efficiency
- Collaborative mindset with the ability to support and mentor Tier I/entry-level support representatives
- Strongly self-motivated with a drive to succeed and grow quickly into senior responsibilities
- Strong work ethic self-discipline and ability to manage multiple priorities in a fast-paced environment
- PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred
SALARY:
This role includes quarterly profit-sharing bonuses as part of a total compensation package in addition to a full range of medical dental retirement planning and/or other benefits.
- Base hourly range: $21.00 - $23.00/hr
- Salary including quarterly profit-sharing bonus and comprehensive benefits program range (annualized): $59157 - $64533
WHY WORK HERE
- Awarded Top Workplace of Orange County by the OC Register!
- New state of the art open-concept facility with stand-up desks balance boards stationary bikes and more!
- Work hard play hard culture!
- Monthly Beer Socials and BBQs!
- Proven promote from within mentality!
- Benefit offerings:
- Medical dental vision acupuncture and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly up to 4%
- Profit Sharing; paid on a quarterly basis
Required Experience:
Unclear Seniority
Employment Type
Full-Time
