Group Reservations Coordinator Hotel del Coronado, A Curio Collection by Hilton

EOE/AA/Disabled/Veterans

The iconic Hotel del Coronadois looking for aGroup Reservations Coordinator to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas) 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars food truck marketplace ice cream shop and in-room dining.

Want to learn more Hotel Website Facebook Instagram Pinterest

What will I be doing

As a Group Reservations Coordinator you would be responsible for answering external/internal Hotel calls returning e-mails/voicemails and assisting guests in booking reservations all while providing superior property knowledgein the hotels continuing effort to deliver outstanding guest service and financial profitability.

• Processes group reservation information including rooming lists suites resumes and billing requirements
• Communicates and verifies information between Meeting Planners Housing Bureaus Meetings and Conventions and Front Office.
• Answers calls returns e-mails and voicemails. Assists guest in booking reservations by providing superior property knowledge.
• Coordinates and implements department activities and projects.
• Audits OnQ PM for reservations accuracy. Looks for special requests coding issues and billing requirements.
• Reviews actualized rooms for potential billing errors.
• Reviews group pick up assist in ensuring proper availability. Monitors and Charges No Shows and Late Cancels daily.
• Reviews and audits third parties and consolidate
• Assists management by booking transient reservations
• Attend group related meeting

Classification:Full-Time

Pay Rate:The pay rate for this role is $22.56 and is based on applicable and specialized experience and location.

Shift: Monday - Friday starting between 7-10am

Union Position: This position is part of the Local Union which requirescomplete open availability. We arenot able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards program
  
  

*Available benefits may vary depending upon the classification and union status of the position.