IT Operations Manager, Americas & EMEA
IT Operations Manager, Americas & EMEA
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$ 111000 - 167000
1 Vacancy
Job Description
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
Were looking for a Manager IT Operations Americas & EMEA to join Snap Inc! Working from our Chicago office youll be a technical hands-on leader responsible for assisting local and remote staff with technical problems such as Mac troubleshooting Conference Room A/V support and office network connectivity. Youll help build our Americas & EMEA IT team and oversee day-to-day operations across Americas & EMEA. Youll also work collaboratively to define support best practices drive adherence to process and act as a strong lead for IT projects.
What youll do:
Supervise day-to-day IT support operations in Americas & EMEA
Combine hands-on support with directly managing a team of technicians
Document track and monitor problems to ensure resolution in a timely manner; act as final point of contact for technical or personnel escalations
Work closely with IT leadership team on strategic initiatives
Drive multiple information technology projects and drive project deliverables
Develops ICs and manage performance; setting schedules holding 1:1s providing clear direction on tasks and projects and delivering feedback
Manage and triage incoming work for the region: tickets triage project work etc.
Maintain inventory of equipment and other IT assets
Support our IT services: Google Apps OKTA Atlassian etc.
Maintain relationships with multiple vendors in multiple countries
Minimum qualifications:
Bachelors degree preferred or equivalent experience
5 years of experience providing support in a professional IT environment
Ability to travel at relatively short notice up to 30% of your time
3 years of leadership or management experience
Preferred qualifications:
Someone that loves end user support and is passionate about delivering a world-class customer service experience
Natural problem solver who enjoys identifying ways to make things better
Experience with a ticketing system such as Jira
Experience with client management systems: JAMF / Airwatch
Strong OSX Mac experience
Windows & Linux experience is a plus
Experience with Google Apps Suite
Experience with Hangouts or other video conferencing solutions
Basic to advanced knowledge of audio visual support
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).
Compensation
In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
The base salary range for this position is $130000-$196000 annually.This position is eligible for equity in the form of RSUs.
Required Experience:
Manager
Employment Type
Full-Time
