Esa Enrollment Specialist
Esa Enrollment Specialist
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Job Description
Arizona Department of Education
The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents.
ESA Enrollment Specialist
Empowerment Scholarship Account (ESA) Section
Phoenix Location
Salary: $51500
Grade: 18
Closing Date: 08/22/25
This position will process program applications to check if applicants meet the eligibility requirements and guide them through the application process.
Rare in-state travel may be required for this position.
Candidates should apply with the ability and willingness to work in-office five days per week.
Process program applications to determine eligibility and provide support to applicants throughout the application process
Communicate program details and requirements primarily through phone and email with some in-person contact
Respond to help desk tickets and assist at the call center/help desk
Communicate program requirements laws policies and guidelines to program participants applicants and stakeholders
Knowledge in:
Application processing program eligibility review and account renewal processes
Basic administrative procedures and systems such as managing files records office procedures and terminology
Familiarity with financial management and accounting principles
Customer service principles and practices
Skills in:
Excellent organizational planning research reporting and time management
Interpersonal skills to effectively interact with supervisors peers and customers
Excellent communication skills both verbal and written
Strong problem-solving
Multitask and prioritize a variety of demands and projects effectively
Intermediate skills in using Microsoft Word and Excel
Ability to:
Clearly communicate legislative guidelines program policies to external stakeholders
Maintain excellent working knowledge of department policies and procedures
Effectively guide and support program applicants through the application process
Comply and ensure compliance with state laws policies and guidelines
Communicate effectively with program participants applicants and other stakeholders
Manage and maintain program accounts accurately and efficiently
Maintain and protect confidential files
Accept directions and feedback from ESA Management and follow through appropriately
Preference will be given to those applicants with an associates degree or higher and/or who have knowledge of the ESA program (statutes rules and regulations) and/or are bilingual.
Offers are contingent upon successful completion of all background and reference checks required documents and if applicable a post-offer medical/physical evaluation.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical dental life and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
Ten paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Sick time accrued at 3.70 hours bi-weekly
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Deferred compensation plan
Wellness plans
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment subject to waiting period. On or shortly after your first day of employment you will be provided with enrollment instructions and effective date.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling or emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
To submit your resume click the APPLY NOW button below.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
