Implementations, Client Success
Implementations, Client Success
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1 Vacancy
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Implementations Client SuccessWhat does a successful Implementations Client Success Analyst do
As a trusted advisor in the role of an Implementations Client Success Analyst at Fiserv you will ensure client satisfaction by maintaining the overall quality of newly installed data analytics products and services. You will work consultatively with clients to maximize their investment and maintain strong relationships with business leaders across the organization. You will be responsible for addressing service issues during the clients installation warranty period providing executive-level reporting uncovering new opportunities and overseeing the implementation of additional products and services.
What you will do:
- Collaborate with implementation support development and product teams to enhance client experience and satisfaction.
- Consult with clients post-implementation to ensure their success and maximize investment benefits.
- Engage in remote and/or on-site software implementations of Data Analytics products.
- Deliver professional and timely communications to clients regarding project updates ongoing support items and product implementation services.
- Track organize and document all product implementation and support-related activities thoroughly.
- Assist in creating and maintaining user documentation including hardware/software requirements end-user technical information and internal procedures.
- Develop and sustain a comprehensive understanding of Fiserv products and services while staying updated on industry trends and best practices.
What you will need to have:
- 4 years of experience in customer-facing projects client support roles or the IT service industry.
- Degree in Computer Science Management Information Systems Information Technology or a related field and/or equivalent military experience.
- 4 years of experience with Microsoft Windows Workstation and Server operating systems in both physical and virtual environments.
- 3 years of experience with Microsoft SQL DB2 or Data Warehouse tools.
- Basic understanding of data communications and LAN/WAN technologies.
What would be great to have:
- 4 years of experience with Fiserv BI suite of products.
- Financial industry experience would be beneficial.
- Strong analytical problem-solving abilities.
- Excellent verbal and written communication skills with a client-facing orientation.
- Exceptional follow-up skills and meticulous attention to detail.
Perks at Work:
- Were #FiservProud of our commitment to your overall well-being with a growing offering of physical mental emotional and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
- Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training development certification and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.
In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Employment Type
Full-Time
