Open Jobs Senior Beauty Advisor - Aeon Tebrau
Open Jobs Senior Beauty Advisor - Aeon Tebrau
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1 Vacancy
Job Description
Sephora a division of LVMH Mot Hennessy Louis Vuitton global luxury leader is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas Europe Middle East and Asia. Its aim is to animate the most loved beauty community in the world.
SephoraSEAsretail activity spans over 7 countries (Singapore Malaysia Indonesia Thailand India Australia and New Zealand) with 50 stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur Malaysia and Ion in Singapore. Its digital activities span over seven countries (retail countries excluding India plus Philippines).Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.
Sephora Malaysiais looking to recruit aSenior Beauty Advisor to be based at Aeon Tebrau Johor
JOB OVERVIEW
Role and Responsibilities
- Passionately inspiring consumer loyalty to Sephora
- Diligently executing store operations with a special focus on selected functional areas
- Providing support and feedback to Beauty Advisors
RESPONSIBILITIES AND DUTIES
Store performance and monitoring
- Be aware of store sales and KPI targets as well as team performance targets take ownership over them and effectively use all available store resources to meet or exceed them
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
Self/team management: People development
- Collaborate productively and respectfully with team members
- Make yourself available to support other team members when needed
Self/team management: Training
- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge especially in your assigned Categories (if applicable)
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
Store management Merchandising
- Execute and maintain established Visual Merchandising and In-Store Communication standards
Store management Operations
- Adhere to all established policies and procedures
- Process merchandise deliveries quickly and effectively and constantly replenish merchandising fixtures to ensure the stores entire product offer is represented on the sales floor
- Complete cash register transactions quickly and accurately
- Minimize loss in both the stockroom and the sales floor
- Perform all store operations in a safe effective and efficient manner
Customer Service
- Be a role model for customer service and meeting or exceeding customers expectations
- Share your customer service experience and train selected team members to fine-tune their service skills
- Be a resource for Beauty Advisors in dealing with complex customer service situations
- Be a Sephora Ambassador consistently exhibiting the Brand Attitude and Values
- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
DESIRED ASK (ACCREDITATION SKILLS KNOWLEDGE) AND RELATIONSHIPS
Qualifications and education requirements
- Minimum secondary school education
Experience preferred
- Minimum 6 months work experience in a beauty/fashion customer and commercial focused retail environment
Preferred skills and knowledge
- Advanced selling experience
- Good product retail and industry understanding
- Basic MS Office proficiency
Key relationships
- Customers
- Peers and Supervisor
- Team members
Reporting line & key stakeholders
The Senior Beauty Advisor will report to the Store Manager
While at Sephora youll enjoy
- The people.You will be surrounded by some of the most talented supportive and kind leaders and teams people you can be proud to work with.
- The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
- The culture. As a leading beauty retailer backed by the LVMH luxury brand our reach is broad and our impact is global. Yet theres always room to explore. Its in our DNA to innovate and at Sephora all 40000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity because weve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart.This is the future of beauty. Reimagine your future at Sephora.
Required Experience:
Senior IC
Employment Type
Full-Time
