Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems application software and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4 years of Systems Engineering Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Required Qualifications for Europe Middle East & Africa only:

• Experience in Systems Engineering and Technology Architecture or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• 4 years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• Change/problem/incident management experience
• For Windows environments experience in IIS SQL Server Administration Windows administration Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache Tomcat WebLogic WebSphere JBOSS (and/or combination of these)
• Experience with databases such as Oracle SQL Server NoSQL (and/or combination of these)
• DevOps tools/experience - Github Jenkins Azure DevOps Ansible
• Experience with SRE Application System and Database monitoring tools such as ITRS AppDynamics Splunk Netcool Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow Jira
• Experience with Agile / Kanban methodologies
• ITRS - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• AppDynamics (Mandatorily should have used it Preferable if candidate has worked on its setup)
• SPLUNK - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• Grafana - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• JIRA/Confluence

Job Description

About this role:

Wells Fargo is seeking a Senior Systems Operations believe in the power of working together because great ideas can come from anyone. Through collaboration any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems application software and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4 years of Systems Engineering Technology Architecture experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• 4 years of experience in Production / Application support teams (including troubleshooting application issues / installations / deployments / configurations)
• Change/problem/incident management experience
• For Windows environments experience in IIS SQL Server Administration Windows administration Windows PowerShell scripting
• For Linux environments - experience in Unix Scripting
• Experience with scheduling tools such as Autosys
• Experience with app or web servers such as Apache Tomcat WebLogic WebSphere JBOSS (and/or combination of these)
• Experience with databases such as Oracle SQL Server NoSQL (and/or combination of these)
• DevOps tools/experience - Github Jenkins Azure DevOps Ansible
• Experience with SRE Application System and Database monitoring tools such as ITRS AppDynamics Splunk Netcool Elk and Basemon
• SSL Certificate management experience
• Knowledge of ticket tracking tools such as ServiceNow Jira
• Experience with Agile / Kanban methodologies
• ITRS - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• AppDynamics (Mandatorily should have used it Preferable if candidate has worked on its setup)
• SPLUNK - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• Grafana - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• Service Now
• Autosys/Control-M - (Mandatorily should have used it Preferable if candidate has worked on its setup)
• JIRA/Confluence

Job Expectations:

• Basic Understanding of Windows and Unix Server Operating systems.
• Understanding of Client-Server Technologies
• Understanding of Network components.
• Should have good communication skills. (English both Verbal and Written)
• Have understanding of Incident Management
• Should be able to assess the impact of Incident
• Classify the Incident severity
• Run Incident bridge
• Engage appropriate support teams and work collaboratively towards resolution
• Manage communications to stakeholders and senior management
• Manage Root Cause analysis.
• Change Management
• Problem Management.
• Event Management
• Knowledge management
• Create and maintain Run books
• Review and Tag Knowledge articles with alerting/monitoring systems.
• Manage application build and configuration documentation.
• Maintain KB in ServiceNow and Confluence
• For experienced resources look if they have understanding of L1/2/3 kind of setup.
• Flexible to work in shifts.
• Understands importance of BCP (Business Continuity Plan) and have done DR exercises and be able to write and maintain DR Plans.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.