Business Excellence Manager
Business Excellence Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Career Category
ComplianceJob Description
Role summary:
The Business Excellence Manager plays a critical role in supporting the compliant and effective execution of commercial programs (e.g. speaker program sponsorships PSP PAP collaborations). This role ensures operational integrity by providing executional oversight early-stage involvement and cross-functional coordination to mitigate risks and uphold Amgens integrity culture.
Key Responsibilities
Oversight of key commercial activities with focus on Third-Party Programs
- Partnering with cross-functions to ensure global and local policy smoothly landed into execution meanwhile keep optimizing the effectiveness of policy & procedure.
- Provide operational guidance to Responsible Amgen Employees (RAEs) through activity planning in-progress checks onsite monitoring and retrospective data analysis.
- Conduct in-field observations and real-time support for prioritized program types ensure preventive risk management and contribute to business effectiveness through closing monitoring and communicating.
- Acting as business partners to dedicated business unions foster business excellence & compliance culture through continuous training/communication.
- Coordinate with relevant functions to address execution deviations and escalate to the Leadership Team (LT) when necessary.
Funding Review Committee (FRC) Process Management
- Lead or support communications with Medical Associations and ensure timely documentation collection.
- Prepare and assess third-party program submissions for FRC review advising on program value and compliance.
- Serve as Secretary for the Amgen China FRC ensuring disciplined meeting operations and accurate documentation.
- Conduct periodic program reviews and field visits; escalate deviations as needed.
Data Analytics and Reporting
- Perform periodical data analysis to reflect business effectiveness and keep monitoring on high risk & emerging area with mitigation action plan.
- Develop advanced tools or methodologies through data mining to enable business on risk management and business effectiveness control.
- Support compliance and business teams with insights for decision-making.
Local Process and System Ownership
- Act as business owner for local systems such as M360 Weesh Meituan Amber HCO/Speaker Pools HCP Validation and WeCom.
- Provide operational guidance to RAEs on program planning and execution.
- Manage local process/system changes and ensure documentation compliance.
- Work with cross-functions to continuously optimize local process and procedure to
Must-Have Qualifications
- Bachelors degree or above.
- 8 years of experience in pharmaceutical business operations project management or risk management.
- Familiarity with HCP/HCO-related programs and sponsorships.
- Strong compliance mindset and experience in risk mitigation.
- Proficiency in Microsoft Office (Word Excel PowerPoint).
- Experience in process improvement and digitalization.
Preferred Qualifications
- Experience in a leadership or coordination role within cross-functional teams.
- Strong project management and multi-tasking capabilities.
- Expertise in training and consultation for third-party programs.
- Familiarity with program change processes and payment documentation.
- Analytical skills for dashboard and progress review.
- Problem-solving ability and escalation management.
- Fluency in English and Mandarin (written and spoken).
Professional Competencies
- High ethical standards and proactive risk management.
- Expertise in finance auditing & monitoring CICPA ACCA CIA is preferred.
- Strong collaboration skills across functions.
- Excellent communication and presentation abilities.
- Adaptability in a fast-paced environment.
- Strong organizational and planning skills.
- Willingness to travel for program oversight and field activities.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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