Support Rep Operations (Kanata)
Support Rep Operations (Kanata)
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Job Description
Opportunities delivered
Looking for an opportunity to learn and grow within Purolator This is your opportunity to help us deliver on our customers promises.
Shift: Monday to Friday: 4:00pm-7:30pm (17.5hours/week)
Pay Rate: $20.93/hour
Address: 1400 Upper Canada St Ottawa ON K2T 0R5 (Training will take place at 3330 Hawthorne Rd Ottawa ON K1G 3W9)
Description
PLEASE READ CAREFULLY: This position is for our new Kanata Terminal. We are expecting our new Kanata Terminal to open at the end of September 2025 however the succsessful candidate will start training and working out of our Terminal on 3330 Hawthorne Rd Ottawa ON. Candidates must be able to access both locations.
KANATA TERMINAL
Start Date: August 2025
Location: 1400 Upper Canada St Ottawa ON K2T 0R5
Scheduled Shift: Monday Friday 04:00 PM 07:30 PM 17.5hours weekly
Pay-rate: $20.93 per hour (next salary increase after 3 months of service as per Collective Agreement)
Vacancies: 1 position available
Job Duties
The Operations Support Representative collects enters and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.
Responsibilities
Enter billing and shipping data and reconciles Chain of Signature (COS) documents.
Prepare collect track and store courier documentation
Collect track and store courier documentation in the Red Bin to ensure document quality and completeness
Prepare the Red bin to be sent to the Hub in the evening
Complete administrative functions
Track 407 transponder usage logs to ensure all transponders are returned
Prepare reports for managers to ensure accuracy
Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries
Send malfunctioning scanners for repair to external repair vendor.
Answer emails and resolve document completion issues with Lead Hand managers and scanner repair vendors
Education
High School Diploma (or equivalent) or working towards Diploma
Experience
3 months experience working with computers / technology (e.g. word processors document management systems scanners etc.)
3 months experience troubleshooting for scanners and printers
Previous experience in a Unionized environment considered an asset
Previous customer service experience considered an asset
Experience working in an environment with safety standards an asset
Skills
POSTING DETAILS
Location: 519 - Ottawa
Working Conditions: Warehouse Environment; Retail Center Environment
Posting Number: 67416
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process we will work with you to meet your needs.
At Purolator we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages such as resume screening and skills assessments and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process please contact:
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values go to .
At Purolator every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live work and play.
Employment Type
Full-Time
