Sr. Manager, Applications - REQ # 1319

Mitsubishi Electric Trane HVAC US LLC is looking for a Sr. Mgr Applications in the United States or our Suwanee GA office.

POSITION SUMMARY:

The Sr. Manager Applications is responsible for providing engineering and application support for Mitsubishi Electric Trane HVAC US (METUS) products and third-party components used in conjunction with METUS products. They will lead a team in support of new/existing products to effectively contribute to their application in the market and achievement of the business and marketing objectives.

The Sr. Manager Applications will train and assist field mechanical engineers sales and service organization in the proper sizing selection and configuration of METUS products. The position requires significant engineering and hydronics experience to understand and apply the METUS products and third-party components properly.

ESSENTIAL FUNCTIONS

The essential functions of the position include but are not limited to the following:

• Provide technical and application support through the development and implementation of application tools programs and information to create strategic advantage solve market needs and leverage core capability to increase the knowledge and specification of METUS Products.
• Counsel Business Unit Sales Engineering staff and HVAC professional community on how to resolve complex application issues.
• Validate user-reported product application bugs (e.g. confirming reported variance in charge calculations in Diamond System Builder (DSB) and reporting).
• Respond to and resolve customer inquiries received through our feedback platforms ensuring prompt and professional communication.
• Collaborate with DSB team by advising them on new application rules or considerations that could impact system configuration or selection and sharing feedback on common issues or areas of improvement in DSB.
• Recruit train and mentor Applications team to provide METUS sales mechanical engineers service and distributor partners with job specific product application support starting at the launch of METUS Commercial Residential and Controls products.
• Drive continuous process improvement using the METUS continuous improvement methods.
• Define and monitor team key performance indicators (KPIs) and implement countermeasures as needed to ensure performance meets industry best-in-class levels and customer expectations.
• Review and as appropriate create technical documentation including but not limited to application notes installation manuals operations manuals schematic drawings submittals engineering data and white papers.
• Draft Application Notes for topics requiring guidance beyond that which are contained within the factory manuals.
• Draft Application Guides for specialty products such as LEV kit QAHV HVRF E-chiller Ecodan EcodanPro etc.
• Draft update and maintain Applications training associated with:
  • New product introduction (Safety Calculations UL and ASHRAE compliance etc.)
  • Diamond Designer Seminar
  • M&P Applications
  • Commercial Applications
  • Hydronic Applications
  • Regulatory changes
• Work collaboratively with internal and external stakeholders including Commercial Teams Director of Product Support field personnel and customers.
• Collaborate with business stakeholders to understand requirements set priorities and ensure solutions meet organizational goals.
• Coordinate with Field Service Warranty Quality and Sales to provide feedback to Product Management regarding needs shown in the field for new products or enhancements of existing products.
• Support Product Management in field trials and data monitoring
• Create and maintain Specification Guides for all new products and integrate them into the automated guide spec tool as well as DSB and MPro.
• Work with Product Management Marketing External Utility Groups Vertical Markets IGR and the SDC in a cross functional capacity.
• Remote position or out of Suwanee office.
• Ability to travel 30% for various Company meetings and training both domestically and possibly Internationally
• Performs Other Duties as assigned.

QUALIFICATIONS:

• Bachelor degree in Mechanical Engineering or related field.
• 7 years experience in the defined market with demonstratable in-depth knowledge of industry requirements and applications within the Commercial HVAC industry.
• 3 years management experience 5 years preferred.
• Experience in designing Variable Refrigerant Flow (VFR) systems and hydronics systems.
• Experience with Lean principles or continuous improvement preferred.
• Experience with budget planning and departmental P&L management preferred.
• Experience with AutoCAD and/or other digital drawing tools a plus.
• Demonstrated proficient knowledge in Microsoft office products.
• Exceptional written and verbal communication skills with the ability to translate complex thoughts and ideas and communicate them in an easy-to-understand way to diverse audiences.
• Strong analytical and problem-solving skills.
• Ability to lead a team in a fast-paced environment.
• Ability to adapt quickly to changes in goals and objectives.
• Exceptional organizational skills with the ability to manage and prioritize.
• Team player demonstrating METUS core values including a desire to win together deliver excellence drive sustainability focus on execution and learn continuously.

The base pay range for this position at commencement of employment is expected to be between $128000.00 and $176000.00 per year however base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience.

The total compensation package for this position may also include other elements including target bonus plans and discretionary awards. Subject to the terms and conditions of the applicable plans then in effect eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical dental vision and basic life insurance plans for the employee and the employees eligible dependents. Employees will also receive 80 hours of vacation per year 56 hours of paid sick leave annually and 13 paid holidays throughout the calendar year depending on hire date. Employees may also take up to 12 weeks of paid or unpaid parental/disability/emergency/etc. leave if eligible.

ABOUT MITSUBISHI ELECTRIC TRANE HVAC US

Formed in 2018 Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50 percent 50 percent joint venture between Ingersoll Rand plc and Mitsubishi Electric US Inc. the company provides innovative products systems and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency comfort and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating Trane / Mitsubishi Electric and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at . We offer an excellent compensation and benefits package including 401(K).

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race color religion sex pregnancy breastfeeding or related medical condition national origin ancestry citizenship age marital status sexual orientation gender identity gender expression domestic partnership physical disability mental disability medical condition genetic characteristic or information military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification). The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the Company or (c) consistent with the Companys legal duty to furnish information.

To view the EEO is The Law Poster and the supplement please click here or visit with a disability who need assistance with the application process may contact Human Resources by email at or by calling 714.229.3813.